Experience

Euphorium

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Operations Manager

  • Apr 2023 - Present



Extrawurst UK

• Operations Development Manager

  • Sep 2021 - Mar 2023



MB cafes

• National Operations Manager

  • Jun 2020 - Sep 2021

  Leading the development and growth of 30 restaurants and cafes across the UK projected to take over £10 million per year in total. Directly managing 28 restaurants managers with a team of 250 employees in total. A very hands-on role which incorporates operations, menu development, maintenance, and client relations. Successfully reopening the estate of restaurants and cafes including recruiting full teams including restaurant managers and growing sales week on week though coaching, training, and operational visits. Recruiting and operating to a 30% payroll to NET sales ratio across the contract. Responsible for working with all suppliers covering food logistics, maintenance, and graphics, including the set up and maintaining of the contracts. Leading menu development ensuring each site range the core elements to the menu however ensured flexibility with additional products. Operating to a £ margin rather than a % margin. Liaising with the client to ensure we operated within the parameters of the contract and supported the client's main operation where possible. Developed and maintained the food safety system used in all stores. Show less



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Food Proposition Manager

  • Dec 2019 - May 2020

  Leading the Food Development to deliver the OB Food offer to 133 stores including development, marketing and delivery, driving sales of circa £65 million per year.Working with my team and suppliers to source products to meet all our customer’s needs and adapt to changing trends within the industry. This included introducing new branded and recognized products into our offer.Responsible for approving and designing all internal marketing including POS, menu boards and back wall graphics.Communicating with various stakeholders across the business at the right level with the right information in the correct format, adapting the comms where required.Producing and delivering the relevant training materials required to deliver great product in our stores.Liaising with our in-house marketing team to produce eye catching and engaging visuals and marketing materials to dive footfall into our stores. This included attending and taking an active role in photoshoots.Liaising with key stakeholders across the business including operations, retail and heads of departments to ensure we rollout the right products for our customers. This included working with our in-house insight team to reach out to our valued and regular customers for their views and opinions.Redesigning our in-house intranet in conjunction with our tech teams to simplify the process for all our store teams.Providing regular support to our retail teams in various format whether that be to Area Managers, Store Managers or our Restaurant and Café teams, often acting as a point of contact out of hours where required.Working alongside the Head of Food to develop, establish and work through the 3-year vision for the food business. Show less

• Product Developer

  • May 2018 - Nov 2019

  Working as part of a team and responsible for various product categories across restaurants and cafés. This includes the recipe cost, price and marketing of all products.Constantly reviewing our offer to ensure we remain competitive on the high street.Producing the recipe cards and key documents required for our store colleagues to serve great quality products.Liaising with key stakeholders across the business including operations, retail and heads of departments to ensure we rollout the right products for our customers.Successfully led the trial and implementation of a branded fish and chip operator into our own bought restaurants and cafes which was the first brand we successfully launched into our food business. Building a strong supplier relationship and working alongside key stakeholders in our business to achieve rollout.Keeping up to date with food trends and any relevant news and product within the industry. Show less

• Restaurant Manager

  • Dec 2008 - May 2018

  DECEMBER 2009 – MAY 2019RESTAURANT MANAGER, DEBENHAMSResponsible for leading the Public restaurant with a turnover of 550-630k, which involved the recruitment, training, coaching and development of a team of 25+ colleagues as well as full responsibility of the P+L.Driving sales through great customer satisfaction and great food quality.Achieved 90% in company operational effectiveness audit as well as a 5* EHO rating.Provided store support as a trainer for new Managers and supervisors and provided support for stores in the short-term basis in the absence of a permanent manager.Key player in driving service standards within the store and influencing fellow Managers to improve service standards. Show less



Elior UK

• United Kingdom
• Food & Beverages
• 500 - 600 Employee

• General Manager

  • Apr 2005 - Dec 2008

  Responsible for various sites in Tesco stores ranging from 300k-800k in turnover. Also responsible for 24-hour staff restaurants. Full responsibility for P+L reporting to a regional manager as well as regular compliance audits with the client. I also attended monthly regional meetings where we reviewed our P+L’s as a regional team. Responsible for the recruitment training and development of teams ranging from 10 employees to 55 employees. Supported over 10 openings across Essex and Kent including the training, coaching and recruitment of all colleagues. Managed a successful modernization and relocation of the public and staff restaurants whilst working in the Chelmsford store over a 4-week program. Show less