Experience

Dawson Healthcare Solutions

• United States
• Transportation, Logistics and Storage
• 1 - 100 Employee

• Courier Network Lead Specialist

  • Dec 2017 - Present

  As a Courier Network Senior Lead Specialist, I am responsible for the dispatching, monitoring, and general life-cycle of Tier-2 packages engaged in the e-courier system. I am, also, responsible for maintaining professional phone etiquette, and customer service skills to maintain/build working relationships with couriers, clients, and receivers. I am responsible for the supervision of up to 8-15 specialists in any given night and report directly to the Courier Network Manager. As a Courier Network Senior Lead Specialist, I am responsible for the dispatching, monitoring, and general life-cycle of Tier-2 packages engaged in the e-courier system. I am, also, responsible for maintaining professional phone etiquette, and customer service skills to maintain/build working relationships with couriers, clients, and receivers. I am responsible for the supervision of up to 8-15 specialists in any given night and report directly to the Courier Network Manager.



Mach 1 Food Shop

• United States
• Hospitals and Health Care

• Cashier Customer Service

  • Oct 2015 - Oct 2017

  • Process customer purchases for direct or fleet transactions.• Work and effectively communicate with delivery and merchandising teams as well as facilities representatives to ensure inventory requirements and delivery schedules are consistently met. • Utilizing available resources to respond to inquiries from customers on various issues.• Acting as a knowledgeable resource to customers and team members requiring assistance.• Evaluate processes to create efficiencies and identify areas of opportunity. • Utilize Microsoft Office, Excel and Word to compile and send inventory reports as well as requests to distributors. • Ensuring the accuracy and timelessness of order processing and payment transactions.



Murphy USA

• United States
• Retail
• 700 & Above Employee

• Cashier Customer Service

  • Jun 2015 - Oct 2015

  • Utilize Microsoft Office, Excel and Word to compile and send inventory reports as well as requests to distributors. • Ensuring the accuracy and timelessness of order processing and payment transactions to provide superior and accurate customer service including processing refunds and exchanges while maintaining accurate accounting. • Utilize Microsoft Office, Excel and Word to compile and send inventory reports as well as requests to distributors. • Ensuring the accuracy and timelessness of order processing and payment transactions to provide superior and accurate customer service including processing refunds and exchanges while maintaining accurate accounting.



Pepsi MidAmerica

• United States
• Food and Beverage Services
• 200 - 300 Employee

• Route Driver

  • Feb 2015 - May 2015

  • Reviewing delivery information prior to drop off to ensure accuracy of product, location and floor plan documentation including valid delivery unit documentation of order forms. • Continually documenting delivery process at each location to ensure inventory accuracy and any damaged product accounting. • Abiding by all safety regulations and traffic laws. • Operation of heavy equipment and machinery. • Self-management of workload to meet delivery deadlines. • Reviewing delivery information prior to drop off to ensure accuracy of product, location and floor plan documentation including valid delivery unit documentation of order forms. • Continually documenting delivery process at each location to ensure inventory accuracy and any damaged product accounting. • Abiding by all safety regulations and traffic laws. • Operation of heavy equipment and machinery. • Self-management of workload to meet delivery deadlines.



Cumberland Trial Growers

• Production Assistant

  • Feb 2012 - Oct 2014

  • Seasonal position order fulfillment • Processed sales orders • Abiding by all safety regulations and OSHAA guidelines.• Notified supervisors of inventory needs via email • Seasonal position order fulfillment • Processed sales orders • Abiding by all safety regulations and OSHAA guidelines.• Notified supervisors of inventory needs via email



Metal Works

• Machinist

  • Nov 2013 - Feb 2014

  • Exceeding service level requirements of order fulfillment.• Fabrication of metal product using a Computer Numerical Control machine. • Abiding by all safety regulations and OSHAA guidelines.• Operation of heavy equipment and machinery. • Working with a team of machinists delivering completed products by deadlines. • Exceeding service level requirements of order fulfillment.• Fabrication of metal product using a Computer Numerical Control machine. • Abiding by all safety regulations and OSHAA guidelines.• Operation of heavy equipment and machinery. • Working with a team of machinists delivering completed products by deadlines.