Experience

cti digital

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Project Manager

  • Jul 2022 - Present



Conjure

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Digital Project Manager

  • Apr 2021 - Jul 2022



CIRCOLWYRDE LIMITED

• United Kingdom
• IT Services and IT Consulting

• Director

  • Jan 2016 - Jul 2022

  Quality and testing manager for a variety of clients, including Ofsted, Institute of Brewing and Distilling and NHS organisations. Quality and testing manager for a variety of clients, including Ofsted, Institute of Brewing and Distilling and NHS organisations.



Atelier7.io

• United Kingdom
• Software Development
• 1 - 100 Employee

• Digital Project Manager

  • May 2019 - Apr 2021

  Atelier7 are a dynamic team of open-source experts specialising in large Drupal intranets that support the modern digital workplace. Responsible for the delivery of end-to-end solutions, from building and maintaining complex infrastructure to developing and supporting bespoke solutions that deliver value in the enterprise. Working with multiple, concurrent public- and private-sector clients, including HMRC. • Management of cross-functional team of front- and back-end developers, testers, system administrators • Delivery using a variety of methods including Scrum and Agile/Waterfall hybrids • Responsible for planning, stand ups, demos, retros, stories, acceptance criteria, backlogs, prioritisation, RAID management • Creation of specification and stories • Senior stakeholder management • Release management (coordinating dev/test releases and releases to live) • Client time/budget tracking using burndowns and velocity charts



Axis12 Limited

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Project Manager/Test Manager/ISO27001 consultant

  • Jul 2016 - Apr 2019

  Delivery of software development for some of the biggest household names in culture, media and the public sector. Working in a digital agency environment with multiple websites and multiple clients, concurrently. • Delivery using Scrum methodologies (planning, daily stand ups, demos, retros, stories, acceptance criteria, backlogs, priorisation) • Stakeholder management • Management of cross-functional team of front- and back-end developers, testers, account manager, system administrators • Assessment of stories/acceptance criteria and priority management across multiple sites/clients • Release management (coordinating dev/test releases and releases to live) • Coordination of security updates/patches, including critical level • Client time/budget tracking Clients: Southbank Centre, Equality and Human Rights Commission, Royal Museums Greenwich, Somerset House, Covent Garden, Heritage Lottery Fund, Care Quality Commission, National Poetry Library, Public Health England, Department of Health, West Yorkshire Police, Waltham Forest Borough Council, Lambeth Council Quality assurance and testing management for multiple high-profile, enterprise-level websites. • Manual test script creation • Regression testing • Functional testing • Supervision of team of testers across multiple projects Clients: Southbank Centre, Equality and Human Rights Commission, Royal Museums Greenwich, Somerset House, Covent Garden, Barbican, Kew Gardens, Open University, Tate galleries, Care Quality Commission, National Poetry Library, West Yorkshire Police.



Ministry of Justice UK

• United Kingdom
• Government Administration
• 700 & Above Employee

• Court Clerk

  • Feb 2015 - Dec 2015

  This role required a high level of accuracy and professionalism. A large part of my role was dealing with the public in an often high-tension environment, which required excellent interpersonal skills. • Preparing schedules of cases, coordinating efficiencies between multiple departments • Assisting the Judge and directing solicitors, witnesses and members of the public • Recording case dispositions, court orders, and arrangements made for payment of court fees • Answering enquiries on judicial procedures, preparing and issuing orders of the court • Preparing documents recording the outcomes of court proceedings.



Ofsted

• Government Administration
• 700 & Above Employee

• Regulatory team software tester/ARC advisor

  • May 2014 - Jan 2015

  Assisting in product definition, testing and roll out of improvements to Ofsted’s main CRM system to improve efficiencies and reduce costs. • Creation of test scripts against requirements • Coordinating/allocating testing • Prioritising/categorising bugs/defects • Retesting fixes First-line support to childcare providers, assigning issues/tracking resolution against targets. Assisting in product definition, testing and roll out of improvements to Ofsted’s main CRM system to improve efficiencies and reduce costs. • Creation of test scripts against requirements • Coordinating/allocating testing • Prioritising/categorising bugs/defects • Retesting fixes First-line support to childcare providers, assigning issues/tracking resolution against targets.



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Services Advisor

  • Aug 2012 - Feb 2014

  Customer services manning support desk, dealing with customer issues, resolving problems Customer services manning support desk, dealing with customer issues, resolving problems



Various

• Account manager/Finance roles

  • Sep 2003 - Jul 2012

  Various account management and finance roles from 2003 to 2012 Various account management and finance roles from 2003 to 2012