Information Technology Support Technician

• Sep 2014 - Present

• Liaison between customer and vendors; acquiring and researching computer specifications for organizational purchasing. • Assist web programmers in developing and administering Army Knowledge Online site and SharePoint sites. • Troubleshoot IT systems used by management and analysis team members. • Perform file review for standardized formatting and classification marking compliance for foreign disclosure and multi-domain file transfers • Field IT systems and configuring laptops for deployment for organization personnel located worldwide in accordance with Army Regulation. • Assist in the development of new and upgraded major systems and general IT problem solving. • Gathers all IT requirements for organization and communicates with vendors and procurement specialist for purchasing workstations, servers, software needs. Show less

IT Generalist

• Feb 2013 - Aug 2014

Responsibilities • Assisting in the development of new and upgraded major systems • SharePoint site owner for an Army Intelligence organization within the National Ground Intelligence Center (NGIC) • Established a central SharePoint site on JWICS and SIPR for sole use of upcoming team conferences, events and worldwide missions. • Gathered requirements and created SharePoint sites and solutions that facilitate employee-client collaboration. • Responsible for information workflow and user accessibility of information to internal/external team sites. • Work with SharePoint Designers on implementation of team requirements so that external customers can access information from within NGIC. Show less

Student

• Jan 2011 - Mar 2013

Information Technology Specialist

• Jan 2006 - Apr 2011

• Provide secure and reliable, classified and unclassified voice, messaging, video, and data telecommunications to surface, subsurface, air and ground forces in support of C4I for real world operations to U.S. Naval, Joint and Coalition operating forces worldwide. • Maintained accountability for support to users in the areas of networking and hardware installation, e-mail, directories, standard Windows desktop applications, and applications developed specifically for communications systems. • Served as the first point of contact for troubleshooting a diverse range of technical issues. Interfaced with technical staff members to ensure that technical specifications met specific business requirements.Key Contributions & Results:Resolved a variety of complex integration issues, installed hardware and software, configured and application software to run optimally, monitored performance, and adjusted hardware and software configuration parameters to ensure applications resulted in improved performance/user satisfaction.Provided the team with information on available technology resources to meet their specific IT goals, ensuring solutions were properly analyzed, deployed, and maintained.Demonstrated capacity to maintain high-level, confidential information; ensured the transmission and distribution of high precedence, emergency action, special category, and top secret messages. Troubleshot complex problems which had an impact on the system, including problems with the server; determined the nature and source of the problem; and researched and implemented corrective action. Show less

Information Technology Specialist

• Jan 2004 - Jan 2006

• Charged with Setup network and install operating systems NT and UNIX; troubleshoot and maintain networks; communication system setup; follow signal flow; message processing; troubleshoot and maintain automated communication systems. • Trained communication operators, tech-controllers and maintenance technicians to perform hardware and software installation and corrective maintenance to the lowest replaceable unit. • Perform installation and corrective maintenance tasks required to support Integrated Digital Network Exchange Nodes, Sequence Packet Exchange, Statistical Multiplexers and Data Products, Time Division Multiplexers in support of the Global Telecommunications Service. Show less

Transmission System Technician

• Jan 2001 - Jan 2004

• Charged with operations and performs system monitoring, fault isolation and circuit restoration of communications suites in the SATCOM, HF, UHF, SHF, and EHF frequency spectrums afloat and ashore, to include; communication transmission paths, input/output devices, cryptographic devices such as ANDVT, KIV-7, KG-84, KY-68, KG-194. • Interface equipment and patch panels SAS/BAS, familiarization with signals, multiplexers DAMA/NON DAMA/RWI Interface units, modulators/demodulators, and applicable system transmitters, receivers, couplers and antenna subsystems and OMNI secure Terminals and portable radios AN/PRC-117and 119. • Maintains signal quality through the use of circuit and system performance tests, maintains all necessary circuit, watch to watch, operational and administrative logs. As an EKMS Alternate provided much needed training and strict accountability of sensitive COMSEC material for a 776 line item account.Key Contributions & Results:Demonstrated the professionalism and technical skill to maintain seamless connectivity for information systems used throughout 14 bilateral/multinational training exercises in the Mid-Atlantic regionProvided technical training to junior technicians on systems procedures and service protocols; coordinated training to accommodate technicians operating across three different time zones performing hardware and software installation and corrective maintenanceApplied strong interpersonal and communication capabilities in working with a wide range of internal and external clients to gain valuable insight, avoid potential problems, and facilitate the timely completion of projectsLeveraged staff and customer help desk interactions to constantly improve upon help desk processes as well as the applications created for end users. Show less