Experience

Ricepo

• Food and Beverage Services
• 1 - 100 Employee

• Senior Operations Manager

  • Nov 2016 - Present

  Bloomington, Indiana Area ✔ Effectively manage 200+ delivery team members in 14 cities to safely and promptly complete deliveries. ✔ Create intricate scalable systems to automate and simplify expansion as a lean startup ✔ Lead teams of recruiters and managers to maintain a large pool of delivery drivers ✔ Author of the RICEPO Driver Handbook, the RICEPO Deputy program, and many additional guides to help improve our Onboarding process



Indiana University Foundation

• United States
• Fundraising
• 200 - 300 Employee

• Supervisor

  • Jun 2013 - May 2016

  Bloomington, Indiana ✔ Oversaw shifts for 40 to 60 employees, inspiring positivity and professionalism to help develop students’ professional skills. ✔ Tracked real-time statistics and made strategic adjustments, increasing caller productivity 30%. ✔ Built rapport and requested donations from thousands of alumni and former donors, raising over $60K. ✔ Developed innovative marketing campaigns, increasing public awareness. ✔ Grew fundraising revenues 15% year over year through effective brand messaging… Show more ✔ Oversaw shifts for 40 to 60 employees, inspiring positivity and professionalism to help develop students’ professional skills. ✔ Tracked real-time statistics and made strategic adjustments, increasing caller productivity 30%. ✔ Built rapport and requested donations from thousands of alumni and former donors, raising over $60K. ✔ Developed innovative marketing campaigns, increasing public awareness. ✔ Grew fundraising revenues 15% year over year through effective brand messaging. ✔ Maximized donations through superior customer service, and effective and prompt communication. Show less