Service Desk Engineer

• Sep 2022 - Present

- Provide remote and internal I.T support to multiple clients via softphone and remote desktop. - Troubleshoot technological issues through phone, email and instant messaging - Create, manage and resolve support tickets using ServiceNow. - Remotely manage and monitor user devices using N-central. - Manage user accounts using Active Directory, AD Manager and Microsoft Office 365/Exchange/Azure/Teams/Sharepoint/Defender/Admin Centers. - Manage email filters (Microsoft 365 Defender, Proofpoint, Mailguard, Mimecast). - Set up and tailored configuration of PCs for numerous clients. - Intune and manage PCs via Microsoft Endpoint Manager. - Onboard and offboard users. Show less

Technical Support Officer

• May 2021 - Sep 2022

- Provide full service on-site and remote I.T Support to 8+ schools and multiple business clients. - Respond to support requests through a help desk ticket system. - Manage Microsoft 365 and various login accounts. - Set up workstations, wired and wireless networks, remote desktops, VPNs, and technical equipment. - Liaise with regional I.T support teams to assist with school upgrades, setups and troubleshooting. - Troubleshoot desktops, laptops, mobiles, tablets, landlines, printers, projectors, interactive whiteboards, operating systems and various software programs. - Upgrade and configure desktop and laptop components. - Research and provide tailored technological recommendations. - Manage devices using Mobile Device Management (MDM) software. - Conduct audits and stocktake of devices assigned to a site. - Contact third parties to source equipment and resolve issues. Show less

Merchandiser

• Feb 2021 - May 2021

Barista

• Jun 2018 - Feb 2021

Mail Officer

• 2017 - 2018

Retail Assistant

• 2016 - 2017