Experience

IRL Systems, Inc.

• United States
• Fire Protection
• 1 - 100 Employee

• Service Manager

  • Jan 2020 - Present

  • Managed and scheduled a team of 8-12 technicians for service appointments • Provided remote troubleshooting and technical support for fire and security systems (Edwards, FCI, Honeywell, etc) • Fielded customer phone calls for accounts, technical questions, and emergency service • Maintained communication with ~800 clients for status of repairs, quotes, inspection scheduling • Wrote affidavits of correction for clients with FDNY violations • Kept customers and employees up to date on changes in regard to building codes, system recalls, and COVID protocols • Arbitrated conflicts between technicians and helpers, collaborated with Senior manager to optimize communication • Performed internal troubleshooting for remote work Show less



Army Barracks Inc

• United States
• Architecture and Planning
• 1 - 100 Employee

• Sales Associate

  • Apr 2017 - Jun 2019

  I conducted many face to face transactions and other duties in a customer service role. At times, I had to deal with product specific questions from multiple families at a time. The difference in pitch had to be made in the moment from showing products to the buyers as well as discussing items in a more serious context with parents or other adult members. General data entry, assisting the manager directly and product display were other key tasks throughout the day, but I wore many hats here as well. Show less



Domino's

• United States
• Restaurants
• 700 & Above Employee

• Delivery Driver

  • Aug 2015 - May 2016

  My training went from a quick 20 minute introduction to working a 12 hour shift on my first day. Wearing many hats came second nature to me and this job was able to use this quality. My training went from a quick 20 minute introduction to working a 12 hour shift on my first day. Wearing many hats came second nature to me and this job was able to use this quality.