Experience

Cenitex

• Australia
• IT Services and IT Consulting
• 400 - 500 Employee

• Senior Business Analyst

  • Sep 2011 - Present

  Initially working on Process development within the Service Operations Division. This involved the development of a Process Framework, Process Templates and operational Processes for individual Service/Support teams. After 14 months of this work I was tasked with developing and deploying the Continuous Service Improvement function within the Service Operations Division. This involved the development of the Process, designing the supporting Database, delivering Training to Service/Support teams, supporting the Functions governance and administering the day-to-day support activities. Show less



Not employed

• Business Analyst

  • Dec 2010 - Sep 2011



Cenitex

• Australia
• IT Services and IT Consulting
• 400 - 500 Employee

• Senior Business Analyst - Service Management

  • Oct 2010 - Dec 2010

  Contracted to a team tasked with developing a template for transitioning State Government Departments from their independent Service Desks and Infrastructure Support to the unified CenITex model. Contracted to a team tasked with developing a template for transitioning State Government Departments from their independent Service Desks and Infrastructure Support to the unified CenITex model.



CSC

• United States
• Information Technology & Services
• 700 & Above Employee

• Senior Business Analyst - Enterprise Service Management Group

  • Jan 2000 - Aug 2010

  Final Position (2008 - 2010). Responsible for supporting the set of ITIL-aligned Enterprise Service Management processes that have been adopted by the corporation globally. As a major global outsourcer, CSC was engaged in transitioning a number of very large clients across to this new Service Management environment. Final Position (2008 - 2010). Responsible for supporting the set of ITIL-aligned Enterprise Service Management processes that have been adopted by the corporation globally. As a major global outsourcer, CSC was engaged in transitioning a number of very large clients across to this new Service Management environment.