Experience

Global Christian Relief

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Technology Project Manager / Product Manager

  • Mar 2021 - Present

• Salesforce Product Manager

  • Mar 2021 - Present



Boston Scientific

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Senior Business Process Analyst

  • Mar 2014 - Mar 2021

  Senior Business Process AnalystPartner with internal and external customers to understand their business and system needs and provide and deliver solutions to meet those needs Key Activities:Project Management: Solicit user requirements and recommend prioritized solutions basedon available resources for required tasks. Create and maintain project schedules to manageresources and insure approved solutions are delivered on time and within budget.Process Development: Review current procedures to verify our team is following company andfederal requirements. Develop quarterly checks to be certain current procedures continue todeliver expected results. Create new or modify existing procedures to remediatenon-complianceCustomer Interaction: Serve as point of contact for all customer data requests, determinemethod(s) for fulfilling data requests and serve as intermediary between customer and dataprovider.Data Analysis: Review customer requests to identify data elements needed to fulfillrequirements. Review finished queries to ensure accuracy in the data provided.Issue tracking, Root Cause Analysis and resolution: Track issues and create work tickets foreach issue, enhancement, and process improvement. Lead efforts to complete Root CauseAnalysis on open issue and prioritize for resolution.Resource Management: Procure external resources and manage them for the duration of theproject.Data Governance: Administrate all requests for patient data. Develop processes andprocedures used by our Data Governance Board to govern decisions on data requests.Presentation to Management: Develop various presentations to communicate to multiple levelsof leadership on the progress of ongoing projects and production support efforts Show less

• Business Process Analyst

  • May 2008 - Mar 2014

  Senior Business Process AnalystPartner with internal and external customers to understand their business and system needs and provide and deliver solutions to meet those needs Key Activities:Project Management: Solicit user requirements and recommend prioritized solutions basedon available resources for required tasks. Create and maintain project schedules to manageresources and insure approved solutions are delivered on time and within budget.Process Development: Review current procedures to verify our team is following company andfederal requirements. Develop quarterly checks to be certain current procedures continue todeliver expected results. Create new or modify existing procedures to remediatenon-complianceCustomer Interaction: Serve as point of contact for all customer data requests, determinemethod(s) for fulfilling data requests and serve as intermediary between customer and dataprovider.Data Analysis: Review customer requests to identify data elements needed to fulfillrequirements. Review finished queries to ensure accuracy in the data provided.Issue tracking, Root Cause Analysis and resolution: Track issues and create work tickets foreach issue, enhancement, and process improvement. Lead efforts to complete Root CauseAnalysis on open issue and prioritize for resolution.Resource Management: Procure external resources and manage them for the duration of theproject.Data Governance: Administrate all requests for patient data. Develop processes andprocedures used by our Data Governance Board to govern decisions on data requests.Presentation to Management: Develop various presentations to communicate to multiple levelsof leadership on the progress of ongoing projects and production support efforts Show less

• Technical Consultant

  • May 2006 - Apr 2008

  Assisted patients in setting up in home equipment that monitored their implanted heart devices. Key Activities: Customer Interaction and support: Worked with patients over the phone to help them set up their home monitoring equipment, resolve technical issues, and answer questions regarding the equipment Resolution of escalated technical issues. Process development: Developed work procedures and instructions on how to resolve different technical issues Training Microsoft Excel Intermediate TrainingSQL code Level 1 TrainingBusiness Analyst TrainingProject Management Training Tool Experience Proficient in Microsoft Word, Excel, Access, Visio and Powerpoint Experience with SQL execution tools such as Toad Experience with Cognos and Oracle Discoverer Show less


Fourth Baptist Christian School
• United States
• Education Administration Programs
• 1 - 100 Employee
• Varsity Basketball Coach

  • Nov 2007 - Feb 2011