Experience

Advarra

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Product Support Specialist

  • Oct 2017 - Present

  -Provided prompt and professional support for customers across multiple clinical trial software systems, solving complex problems and providing technical troubleshooting, utilizing a variety of tools including SQL and Jasper Reporting. -Managed long term implementation and upgrade projects for multiple customers. -Collaborated on design with product and engineering teams, bringing customer perspectives and feedback to the software development cycle. -Created and maintained process documentation, collaborated with other teams to improve processes, minimize inefficiencies, and improve overall customer satisfaction -Led customer trainings on software products and demoed functionality to new or prospective customers. Show less



Epic

• United States
• Software Development
• 700 & Above Employee

• Software Quality Assurance

  • Apr 2015 - Jul 2017

  Tested and provided feedback on software at all stages of the design and development process. -Collaborated with developers to identify issues and develop and test solutions. -Evaluated software from end-user perspectives to ensure usability - As a functional area pod lead, coordinated testing among pod members, monitored quality across pod, led new pod member training and ongoing education initiatives, created and maintained internal documentation. -As an internal-development project coordinator, set and maintained testing timelines, collaborated with testers and developers to meet deadlines, evaluated quality standards and planned for on-time delivery of high-quality software. -Traveled to customer sites to assist and train end-users on Epic’s software Show less



McGraw Hill

• United States
• Education Administration Programs
• 700 & Above Employee

• Implementation Consultant

  • Aug 2013 - Mar 2015

  -Conducted trainings on McGraw-Hill’s digital products for new and prospective customers. -Listened and collaborated with instructors to determine an implementation plan to ensure successful student outcomes. -Built strong and effective relationships with instructors, monitored instructors’ satisfaction, tracked and reported usage data. -Collaborated with and utilized McGraw-Hill internal resources to quickly troubleshoot and solve problems for instructors. -Conducted trainings on McGraw-Hill’s digital products for new and prospective customers. -Listened and collaborated with instructors to determine an implementation plan to ensure successful student outcomes. -Built strong and effective relationships with instructors, monitored instructors’ satisfaction, tracked and reported usage data. -Collaborated with and utilized McGraw-Hill internal resources to quickly troubleshoot and solve problems for instructors.



Seoul Metropolitan Office of Education

• Native English Teacher

  • Aug 2010 - Aug 2012

• English Teacher

  • 2010 - 2012