Experience

Pets at Home

• United Kingdom
• Retail
• 700 & Above Employee

• Senior Store Manager

  • May 2018 - Present

  * Support the Area Manager in the day to day running of the area and also run the area in the absence of the area manager.* Organise and arrange any Investigations, disciplinary, grievance and appeal hearings.* Complete Store visits across the area and offer support to Store Managers when needed.* Organise Stocktakes across the area .* Project manage any new store openings that may arise on our area.* Ensure that your store delivers an exceptional standard of customer service through maintaining the vast amount of friendly expertise in your store team.* Take responsibility for the motivation, training and development and recruitment of my store team.* Maintain the colleague rota to ensure the store has the right colleagues in the right place at the right time to meet the needs of our customers and to ensure that procedures are completed as required.* Be responsible for managing colleagues and any issues within store.*Conduct appraisals and give feedback on performance so individuals understand what is expected of them.* Maintain a safe and well-presented store environment Monitor the cleanliness of the store and ensure it is maintained to a high standard.* Train and develop the store team to deliver excellent presentation and merchandising standards which promote and protect the Pets at Home brand.* Stock, cash handling, security and standards Observe all Company rules and regulations regarding cash handling and profit prevention.* Complete store opening and closing procedures. Complete cash, banking and floats following Company procedures.* Communicate sales targets to the store team - ensuring the delivery of agreed targets.* Train and develop the store team so they are able to use their excellent product knowledge to increase sales.* Adhere to and maintain policies and procedures which help protect and safeguard the Company’s cash and stock; ensuring the store maximises its profit potential.

• Store Manager

  • May 2013 - May 2018



Internacionale Retail Ltd

• Store Manager

  • Oct 2012 - May 2013



Peacocks

• United Kingdom
• Retail
• 700 & Above Employee

• Store Manager

  • Sep 2010 - Oct 2012

  My role includes:• Managing a store with a 6000 square foot sales floor• Managing a store with a turnover of £1.2 million.• Ensuring the store is always clean, tidy and full at all times to maximize sales.• Managing a team of 15 staff.• Aiding development in my store by ensuring all colleagues have a live personal development plan and carrying out the relevant probation and competency reviews.• Managing budgets including payroll, utility bills and sales.• Complete store administration daily and weekly in line with company expectations.• Merchandising in line with the companies VM guidelines.• Support replenishment in store to ensure stock is worked from the stockroom to the sales floor abiding to the companies ‘door to floor in 24’ policy.• Ensure the company’s policies with regards to security are implemented and follow up on any cause for concern. Also ensure my store has a live Security Action Plan and work towards our key points.• Inputting staff payroll and dealing with any payroll or HR issues.• Being responsible for and abiding to all Health and Safety laws within my store by ensuring daily, weekly and annual risk assessments are completed.• Dealing with all Maintenance issues in store and reporting to the maintenance team at head office of any issues in store.• Staff Recruitment.



DW Sports Fitness

• Store Manager

  • Jun 2008 - Mar 2010

  My role includes:Maximising store takings by being commercially aware and reacting quickly to any changes within the business, and liaising with my area manager to ensure we maximise sales at every opportunity.My store has an annual turnover of £2 million, despite a recession we still managed to put in figures on average of £35,000 per week.Ensuring the store is staffed appropriately by completing store rotas well in advance.Staff trainingDisciplinary hearingsCashing up and ensuring the day's takings are banked according to company policy.Being responsible for stock loss and reporting any findings to my area manager. When I first took this position this was a major failing point in the store, the store was losing 1.5% of stock compared to sales which is above the company average of 0.6%, I managed to decrease this to 0.3%.Being responsible for and abiding to all Health and Safety laws within my store by ensuring daily, weekly and annual risk assessments are completed.Staff Recruitment.Ensuring all stock movements in and out of the store are recorded and accounted for on the weekly stock summery.Ensuring all administration duties are completed daily and weekly.Ensuring my team is motivated at all times.Managing my team to ensure Customer service is of the highest standard. My stores average score on mystery shops is currently at 92%. On two occasions we have achieved 100% mystery shop visits.Ensuring the store is merchandised and presented to the highest standard.Dealing with all Maintenance issues in store and reporting to the maintenance team at head office of any issues in store.Inputting staff payroll and dealing with any payroll or HR issues.Dealing with any customer complaints in a professional manor.Ensure that all K.P.I targets are met by keeping my team motivated.Managing a team of 22 staff.



JJB Sports PLC

• Assistant Store Manager

  • Jun 2006 - Jun 2008

  My role included:-Assisting the store manager in the day to day running of the store.Running the store in the absence of the store manager.Informing the store manager of any changes to the business in his absence.Assisting the store manager in staff recruitment.Assisting the store manager in managing a team of 18 staff.Ensuring the manager is made aware of any health and safety issues which may arise in store.Informing the store manager of any HR issues which may develop in store.Assisting the store manager to ensure the store is merchandised and presented to the highest standard.Ensuring Customer service is at the highest standard.Assisting the store manager to ensure all administrative duties are completed on time.Being commercial and report and opportunities to the store manager that may arise to maximise sales.