Experience

Sedgwick Repair Solutions

• United States
• Consumer Services
• 1 - 100 Employee

• Director Of Operations and Client Relations

  • May 2017 - Present

  Director of Operations for Jacksonville, FL and Chicago, IL locations. Sedgwick Repair Solutions (SRS) is a Sedgwick company, operating in the US and internationally. SRS manages a network of contractors specializing in repair work and loss recovery in Commercial and Personal Lines. SRS serves leading carriers in the insurance industry globally. Director of Operations for Jacksonville, FL and Chicago, IL locations. Sedgwick Repair Solutions (SRS) is a Sedgwick company, operating in the US and internationally. SRS manages a network of contractors specializing in repair work and loss recovery in Commercial and Personal Lines. SRS serves leading carriers in the insurance industry globally.



Farmers Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Manager

  • Dec 2015 - May 2017

  Leads a team of 40 liability claim adjusters and supervisors, handling personal lines liability claims for Farmers Property and Foremost products across the U.S. Leads a team of 40 liability claim adjusters and supervisors, handling personal lines liability claims for Farmers Property and Foremost products across the U.S.



Foremost Insurance

• United States
• Insurance
• 300 - 400 Employee

• Zone Executive Director

  • Aug 2009 - Nov 2015

  Leads Sales/Marketing operations in an 8-state territory in the Mid-Atlantic region. The team partners with independent agents to maximize profitable premium growth in Personal, Specialty and Commercial lines. Accountable for coaching and development of team members to become trusted advisers to their agency partners.

• AVP - Marine Marketing

  • Jan 2007 - Aug 2009

  Lead the Marine Specialty sales team to maximize premium production through value added relationships with partners in the independent agent distribution channel.

• Director of Claims - East

  • Dec 1998 - Jan 2007

  Lead Property Claims Operations for Foremost Insurance Group in the East region, which included 5 Field offices and 250 Claims employees. Responsible for the coaching and development of the Property Claims team to deliver industry leading results and a world class customer experience.



MetLife

• United States
• Insurance
• 700 & Above Employee

• Casualty Unit Manager

  • Oct 1987 - Dec 1998

  Lead the Casualty Claims team responsible for handling the investigation, negotiation and settlement of litigated liability claims in a 5-state territory in the Midwest. Coached and developed 6 units of Casualty adjusters who produced results that exceeded goals in the areas of Loss Cost Control, File Quality, Service Time and Customer Experience. Lead the Casualty Claims team responsible for handling the investigation, negotiation and settlement of litigated liability claims in a 5-state territory in the Midwest. Coached and developed 6 units of Casualty adjusters who produced results that exceeded goals in the areas of Loss Cost Control, File Quality, Service Time and Customer Experience.