Experience

CloudFit Software
• United States
• Software Development
• 100 - 200 Employee
• Site Reliability Engineer

  • Jun 2021 - Present

Carrier Access IT
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Tier II Engineer

  • Mar 2019 - Jun 2021


University of Iowa

• United States
• Higher Education
• 700 & Above Employee

• IT Support Analyst

  • Apr 2017 - Mar 2019

  -Plan and implement standardization of Windows 10 builds (upgrades for both Windows 7 and 10) via SCCM, including communication to customers -Develop PowerShell tools for use by team members, including automation of USMT, BIOS updates, and informational queries -Work with business leaders to research new technologies to solve business problems, and provide training to customers for implemented solutions -Plan and implement standardization of Windows 10 builds (upgrades for both Windows 7 and 10) via SCCM, including communication to customers -Develop PowerShell tools for use by team members, including automation of USMT, BIOS updates, and informational queries -Work with business leaders to research new technologies to solve business problems, and provide training to customers for implemented solutions



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• • Apr 2016 - Apr 2017

  -Led team of 8 to both sell and fulfill service contracts for Geek Squad-Increased KPIs (including Revenue, Customer Satisfaction, and labor management) across the board, raising company rank for unit from bottom 10% to top 15% upon departure from company-Developed and trained staff to grow both within their current role and in preparation for future roles within company, including producing two team leads from within staff

• • Jan 2016 - Apr 2016

  Remote Desktop Support role-Provided 2nd line support for online customers, including virus removal, home network setup, and basic training-Managed personal KPIs, producing above average results in productivity measurements and customer satisfaction

• • Jul 2014 - Jan 2016

  -Provide fulfillment for Geek Squad Contract holders, including providing software installs, virus removals, and data backup solutions-Led training sessions on the new Windows 10 operating system, including group training and one-on-one sessions-Worked with manager to implement more structured repair processes, reducing both turn time and redo rates