Vertical Content Manager

• Jul 2022 - Present

E-commcerce Customer Support Specialist

• Aug 2021 - Aug 2022

•Manage e-commerce orders, domestic & international logistics, and organization for Team RAR's (YouTube Channel) online store.•Resolve product and service problems by providing customers clear solutions by implementing critical thinking and problem resolution procedures.•Organize and collect crucial information to be documented in data entry sheets for categorized orders, future quality assurance, and product development.•Manage all customer lifecycles from business process development, marketing campaigns, and implementation of technical guidelines for conflict resolution.

Generalist

• Aug 2021 - Aug 2022

•Designe and execute social media strategy across 159,000 followers on Instagram.•Optimize, convert, and edit longer form content (YouTube Videos) into original short form content (Post, Reels, Stories, IGTV, etc.) specifically for Instagram. •Work personally with CEO to represent the brands' voice and project their personality through social media posts. •Built Google sheets editorial calendar to document content lifecycle and engagement statistics.•Facilitated a personalized workflow to collaborate with content creators from Team RAR (YouTube).

Public Relations Intern

• Feb 2021 - Apr 2021

Event planning and Marketing

• Jul 2020 - Jan 2021

• Scheduled, planned, and produced social media posts and content.• Increased follower base for multiple social media accounts.• Research and analytics on Facebook, Instagram, and Twitter. • Created captions, graphic logos, and online campaign flyers.• Fundraising for non-profit organizations.• Managed multiple non-profit social media accounts.• Virtual event production and content creation. • Scheduled, planned, and produced social media posts and content.• Increased follower base for multiple social media accounts.• Research and analytics on Facebook, Instagram, and Twitter. • Created captions, graphic logos, and online campaign flyers.• Fundraising for non-profit organizations.• Managed multiple non-profit social media accounts.• Virtual event production and content creation.

Retail Sales Associate

• Jul 2018 - Apr 2020

• Research, inventory, and replenishment. • Managed inventory life cycles and participated in the creation of marketing and sales operations that projected an average profit margin of around $30,000 to $60,000 per day.• Contributed efforts in-store competition and placed top 15 of 52 locations nationwide• Collaborating with clients in the fashion and studio industry.• Handled all cash, credit, online sales, assisting guests to ensure high customer retention rates, and keeping the store organized and clean. • Attained high customer retention rates and had one of the best customer reviews within the company.• Trained and supervised new hires, planned and executed store marketing events (charity/wardrobe)

Water Safety Instructor

• Sep 2016 - Sep 2018

Lifeguard

• May 2016 - May 2018

President

• Jan 2017 - May 2017

• Oversaw projects such as event logistics and directed and supervised a showcase for members of the organization. • Engaged in campus, community, and nationwide service projects throughout my term.• Undertook duties that dealt with mediating team conflicts and established firm resolutions.• Awarded the LFS award (one of the highest honors of our establishment) • Oversaw projects such as event logistics and directed and supervised a showcase for members of the organization. • Engaged in campus, community, and nationwide service projects throughout my term.• Undertook duties that dealt with mediating team conflicts and established firm resolutions.• Awarded the LFS award (one of the highest honors of our establishment)