Experience

Communico LLC
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Director of Customer Success

  • Nov 2022 - Present


riskmethods

• Germany
• Software Development
• 1 - 100 Employee

• Manager, North America Customer Success

  • Aug 2021 - Nov 2022

• Team Lead, North America Customer Success

  • Jan 2020 - Aug 2021

• Customer Success Manager

  • Oct 2018 - Jan 2020



athenahealth

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Success Manager, Strategic Accounts

  • Oct 2017 - Oct 2018

  My current role has a primary focus on data-driven complex issue management for athenahealth clients. This work involves triaging issues, software modifications to enable the client a better experience, and other proactive measures to aid clients to best utilize our product. I am consistently on point for urgent issues where my work is consistently on the radar of leadership of clients and athenahealth. Other projects I engage in are as a product trainer and mentor for our new hires, as a relationship manager with other internal organizations, and in working on development more efficient workflows to promote enhanced client success with athenahealth.Helping clients better their experience with athenahealth is my passion and an area where I strive to constantly improve. To do so, I have mastered working with software platforms including Salesforce, Gainsight, Tableau and Jira. I utilize these tools to balance customer needs and to provide a comprehensive plan for clients based on current software usage and what can be done to improve their partnership with athenahealth. Show less

• Executive Support Center Associate

  • Sep 2015 - Oct 2017


Massachusetts Teachers' Retirement System
• United States
• Government Administration
• 1 - 100 Employee
• Employer Services

  • Sep 2011 - Sep 2015

Yankee Group
• United States
• Associate Account Manager

  • Sep 2006 - Feb 2010