Experience

Arboricultural Association

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Events

  • May 2022 - Present



Ageas UK

• United Kingdom
• Insurance
• 700 & Above Employee

• Expert Consultant

  • Oct 2019 - May 2022

  On top of my duties as a Customer Consultant my role as an expert included a lot of quality monitoring and coaching of other members of staff, making sure they were compliant with industry regulations and performing to the best of their abilities.

• Customer Service Consultant

  • Jul 2017 - Oct 2019

  As a customer consultant my job was providing customer service over the phones and selling insurance for both car and home. As well as operating the telephone I had to navigate the computer systems adding value to calls by providing the very best customer experience. I also sold add-on products to policies and take payments from customers over the phone. This job has given me experience in a contact centre environment and has taught me how to keep to strict industry regulations.



B&Q

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Advisor

  • Oct 2015 - Jul 2017

  In my role as a customer service assistant I dealt with customers in person and over the phone. The areas that I worked in were kitchens, bedrooms, bathrooms and flooring, this is where I was responsible for maintaining stock levels and general store standards. I was also responsible for generating customer orders and overseeing that they were completed correctly. I was also responsible for running the store cash office, where I had to cash up tills twice a week and bank the money, I was also then required to order money from the bank as and when required. If there were any discrepancies it was my job to work out why they had happened. Show less



University of Northampton

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student

  • Sep 2012 - Aug 2016

  1st Year Modules - Economics of the Real World, Foundations of Marketing, Introductory Finance and Accounting, Managing People, Introduction to Management, Enterprise and Opportunity 2nd Year Modules - Events Management, Managing Human Resources, Operations Management, Reflective Practice for Placements and the Workplace, Strategic Business Analysis, The Business of Sport 3rd Year Modules - Career Development and Planning, Logistics Solutions, Strategic Human Resource Management Dissertation - How Dependent on Logistics and the Supply Chain Is the Events Industry? Show less



Northampton EMUOTC Society

• University of Northampton

• President

  • Mar 2014 - Jul 2015

  As President I have overall responsibility for the organisation and coordination of society activities. I am the first point of contact for members and main contact for the Students’ Union, ensuring information is forwarded to the relevant committee member and acted upon by the designated deadline. I have to engage with society members, to proactively gather their concerns, issues and suggestions for improvement and communicate these to the society committee and relevant staff at appropriate meetings, I then have to feedback actions taken on these concerns, issues and suggestions to students through email, social media, notice boards and in person. It is also my job to chair society meetings and ensure its smooth running. Show less



British Army

• Armed Forces
• 700 & Above Employee

• Officer Cadet

  • Sep 2012 - Jul 2015

  Officer Cadet in the Officer Training Corps. The Officers Training Corps aims to develop the leadership potential of selected university students through enjoyable and challenging training. -Developing field craft and leadership skills in a high intensity military exercise environment -Vastly improved leadership, communication and time management skills as well as the ability to work in a team with a range of people -General office administration Officer Cadet in the Officer Training Corps. The Officers Training Corps aims to develop the leadership potential of selected university students through enjoyable and challenging training. -Developing field craft and leadership skills in a high intensity military exercise environment -Vastly improved leadership, communication and time management skills as well as the ability to work in a team with a range of people -General office administration



Northampton EMUOTC Society

• University of Northampton

• Secretary

  • 2013 - 2014

  As Secretary I had overall responsibility for the administration of society activities, I had to coordinate, plan and produce all society communications. This included responsibility for the regular update of the society webpage, Facebook and Twitter in addition to a regular distribution of information by email. It was my job to outline an agenda for each committee meeting alongside the President, to take minutes and circulate these among Committee Members and to the Societies & Volunteering Coordinator I also had to submit forms and applications as required by the Union or Society need by given deadlines e.g. room booking forms, risk assessments etc. I was a founding member of the society and as the secretary was heavily involved in the creation of all aspects of the society which involved a lot of development and planning meetings with the other founders and the Students Union. Show less