Experience

Sola Salons

• United States
• Consumer Services
• 300 - 400 Employee

• Area General Manager

  • Sep 2020 - Present

  Jacksonville, Florida, United States Multiple properties and tenant management with culture development being critical to success. Business coaching, vendor relationships, asset management, and lead development. Conduct tours, provide business coaching, ensure accurate and timely data entry. Strive to meet KPIs of tenant satisfaction, occupancy, revenue stream, vendor expenses, and retention. Achieved the highest occupancy, highest percentage of revenue collection, and highest tenant satisfaction scores when compared to… Show more Multiple properties and tenant management with culture development being critical to success. Business coaching, vendor relationships, asset management, and lead development. Conduct tours, provide business coaching, ensure accurate and timely data entry. Strive to meet KPIs of tenant satisfaction, occupancy, revenue stream, vendor expenses, and retention. Achieved the highest occupancy, highest percentage of revenue collection, and highest tenant satisfaction scores when compared to peers. Show less



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• Director of Customer Service

  • Feb 2019 - Aug 2020

  Charlotte, North Carolina, United States Lead, coach, and develop front line team managers to meet sales KPIs and deliver on customer satisfaction goals. Team consisted of 40 members of direct front line staff with 6 managers. An additional 100 team members in auxiliary roles. Responsible for interviewing, onboarding, scheduling, coaching, and disciplinary action of both managers and front line team. Extensive knowledge of corporate policies, vision statements, team meetings, P&L statements, and in depth presentations to Zone VP.

• Location Manager II

  • May 2016 - Feb 2019

  Jackson, Mississippi, United States Lead, coach, and develop front line team members to meet sales KPIs and deliver on customer satisfaction goals. Team consisted of 25-30 members. Responsible for interviewing, onboarding, scheduling, coaching, and disciplinary action. In addition to these items, oversaw transportation department, security department, and maintenance department for Hertz Jackson. Knowledge of P&L statements and delivery of metrics to the team to orchestrate a vision to build on.

• Location Manager

  • Aug 2014 - May 2016

  Tallahassee, Florida, United States Lead, coach, and develop front line team members to meet sales KPIs and deliver on customer satisfaction goals. Team consisted of 6-10 members. Responsible for interviewing, onboarding, scheduling, coaching, and disciplinary action.

• Customer Service Representative

  • Feb 2013 - Aug 2014

  Tallahassee, Florida, United States Build rapport with clients as they arrive at the location to retrieve their vehicle. Make detail oriented sales based on the communication of products corresponding to their travels.