Chief Product Officer and Chief AI Officer

• Apr 2021 - Present

Elula is an Australian owned, AI-software company delivering products across the financial services sector. Elula’s flagship products, Sticky and Nudge specialise in customer retention and customer acquisition. Our products are used across banks in Australia to help reduce run-off and drive growth across the home loan portfolio.Sticky predicts customers that are most likely to churn from their bank within the next 3-months. It ranks the customer base from the most sticky through to least sticky predicting which customers are going to either re-finance with a competitor or sell their property and re-purchase elsewhere. It uses explainable-AI to deliver the bank personalised customers conversations – at scale enabling them to have the right conversation, with the right customer at the right time in their life.https://elula.ai/what-we-do/sticky/Nudge delivers new lending opportunities and helps banks quickly grow their loan portfolio and deliver on their growth strategy. Nudge predicts which customers are most likely to apply for new lending in the next 6 months and provides the bank the opportunity to pro-actively engage with their customers and provide a better service and experience. https://elula.ai/what-we-do/nudge/

Head of Product

• Sep 2020 - Apr 2021

Chief Data Scientist

• Jul 2019 - Sep 2020

Led development/production of cloud-based suite of data quality toolsLed development/production of machine learning model for duplicate detectionLed development/production of cloud-based tool for visualizing fraud behavior patternsLed development/production of machine learning model for predicting benefits fraudLed development of machine learning model for predicting VA hospital performance

Lead Data Scientist

• Apr 2018 - Jul 2019

Principal Data Scientist

• Apr 2017 - Mar 2018

Senior Data Scientist

• Jun 2015 - Apr 2017

Principal Statistician

• Mar 2014 - Jun 2015

Senior Statistician

• Jul 2010 - Feb 2014

Presidential Management Fellow

• Jul 2010 - Jul 2012