Information Technology Project Coordinator

• Apr 2022 - Present

Information Technology Support Coordinator

• Nov 2015 - Apr 2022

Primary IT Liaison with International Olympic CommitteeProcurement of all IT systems, software and infrastructureVendor evaluationOffice 365Managing IT network, security and infrastructure system operationsManagement and support of the IT infrastructureWintel Server administration and supportMaintaining VMware and Citrix environmentsMigrating on-premise services of Office 365 and Exchange OnlineAdministration and support of SharePoint OnlineRegister and change requests relating to software and hardwareCreating and Maintaining necessary documentation on infrastructure and IT systemsMoves, adds and ChangesAsset Management Show less

Information Technology Coordinator/Project Manager

• Nov 2015 - Apr 2022

Project Management (Games-Time)- Space Planning IT for Power, Network. etc.- Collaborating with various departments and external organizations to scope needs and requirements- Vendor Management- Asset research and procurement- Managing necessary documentation such as Communication and Information Technology Plan- Monitoring Progress- Working in line with the budget- Time Management to meet due dates- Controlling time ManagementProject Management Lead of the following games:1. Youth Winter Olympics – Lillehammer 20162. Rio Summer Olympics – 20163. Ashgabat - 20174. Sapporo – 20175. Pyeongchang Winter Olympics - 20186. Summer Youth Olympics – Buenos Aires -20187. Samoa - 20198. San Diego -20199. Youth Winter Olympics – Lausanne 202010. Tokyo Summer Olympics - 2020Project Management (Office):- Infrastructure move from Telstra cloud/on-premise to AWS- IT restructure of networking and Electrical after complete office renovations/makeover- Full organization move from Physical Phones to Microsoft Teams softphones- Network upgrade to remove on-premise security to cloud and increase security- Implemented Monday.com for team collaboration- Full Audio-Visual Systems upgrade to Teams Meeting Systems- Implemented LogMeIn Central organization-wide to enhance remote support and device health maintenance.- Implemented Cyber Security awareness training- Applying a continuous improvement mindset to all facets of delivering and maintaining and improving methodology components - Reporting to Senior leadership team- lead and manage transition projects/programs of work. Show less

Technical Analyst

• Jan 2015 - Nov 2015

• Responsible for training all new 2nd level staff on processors, also training 1st level staff on how to help 2nd level during non peak periods• Taking over Incidents which cannot be solved immediately by 1st Level Support. • Problem solving blackberry, PC hardware and HP printer issues. • Configuring blackberry's with the Blackberry Enterprise Server (BES 5 & 10)• Re­imaging and building PC devices for users. e.g. Laptops and Desktops • Configuring iPads and other similar devices to use Citrix.• Configuring and providing loan equipment to users. Equipment such as: 3G and 4G network cards, Web Camera’s, Blackberry's and Laptops• Followed up with clients to ensure optimal customer satisfaction.• Conducted research to address customer concerns. Show less

Support Services Analyst

• Jan 2010 - Jan 2015

Trainer/Mentor 1st Level – responsible for training all new staff until they were able to fly solo as a 1st level Analyst. Desktop Support for all users. Supporting Windows XP, Office 2003, Secure Client VPN, Citrix Remote Access, Outlook Web Access, Interwoven 8.5 Data Management, Accellion Data Transfer, RSA SecureID Token setup and management, ITSM Service Management Software. 1st level specialist for Accellion, WebX, TRIM and RSA tokens.Also worked on secondment with 2nd level Technical support. Skills achieved in 2nd level: Taking over Incidents which cannot be solved immediately with the means of 1st Level Support. Problem solving blackberry, PC hardware and HP printer issues. Configuring blackberry’s with the Blackberry Enterprise Server (BES) Re-imaging and building PC devices for users. eg. Laptops and Desktops. Configuring ipads and other similar devices to use citrix. Configuring and providing loan equipment to users. Equipment such as: 3Gand 4G network cards Blackberry’s Laptops Show less

Helpdesk Analyst

• Aug 2008 - Jan 2010

 Inventory and Accounting Software Package  Duties involved overall software support, online database maintenance/administration, networking, taking approximately 30 –40 calls per day and providing support via telephone/email/login.  Skills acquired include being able to maintain client relationships, solving technical software issues, database maintenance using Microsoft Access, implementing data using Microsoft Excel to suite software requirements, using simple queries to find missing transactions and also networking servers and clients via a LAN network. Show less

Grocery Manager

• Apr 2003 - Oct 2006

Duties involved managing the grocery department. eg. supervising/managing staff members, managing all grocery products. Additional duties included handling customer complaints, preparing rosters for day and night fill and also on occasions running night fill. Duties involved managing the grocery department. eg. supervising/managing staff members, managing all grocery products. Additional duties included handling customer complaints, preparing rosters for day and night fill and also on occasions running night fill.