Senior Infrastructure Architect

• Apr 2021 - Present

System and Network Administrator

• Mar 2018 - Apr 2021

System and Network Administrator

• Jan 2017 - Feb 2018

Sub-contractor IT support role at the South Carolina Department of Probation, Parole, and Pardon services supporting IT infrastructure equipment, services, problem resolution, security analysis, and risk mitigation.> Assist IT technology division staff with managing $1,500,000 IT infrastructure, in addition to; supporting day-to-day IT operation task, troubleshooting and resolving system/network outages, and implementing new feature change requests.> Lead project engineer and technician in charge of a 6-month project to install, and configure ConnectWise manage IT helpdesk solution for on-site helpdesk staff. Facilitated helpdesk training for all on-site staff and configured an out of scope inventory management solution to track equipment valued at more than $3,000,000. > Lead technician delegated with installing and configuring LabTech device management solution for 900+ domain servers and workstations. Monitored and resolved critical machine alerts, ensured all machines were patched against vulnerabilities and threats with latest Microsoft and vendor security updates, and examined network traffic patterns for anomalies and threats. > Aided on-site IT staff, and state-wide project management team with decommissioning and migrating 100+ servers to the State of South Carolina Department of Administration data center as part of 5-year project plan to migrate all State of South Carolina department agency data centers to a centrally managed data center in response to mitigating IT infrastructure risks.

Level 2 System Administrator

• Mar 2015 - Aug 2016

> Lead level 2 system administrator providing client incident and request resolution for a corporate domain of 20,000+ users. Variety of experiences to include:- Third-Party application installation/configuration- MS Exchange 2007/2013 mailbox administration - MS Lync 2013 user account administration - VMware virtual machine configurations- Windows Active Directory administration - PowerShell scripting to automate recurring daily tasks - User directory permissions access management - Day-to-day SCCM software installation/remediation - Routine Windows Server 2008/2012 administration - Process weekly archive requests for mailbox/home directory data> Resolved 6,600+ client work orders varying in complexity meeting organization service level agreement targets 99% of the time. Praised by senior company executives and HPE management for my accomplishments, hard work, and dedication to the profession.> Administer multi-million dollar company software deployment policies for a large corporate domain. Daily responsibilities include client machine software installations, application configurations and remediation to conform to vendor licensing agreements.

Level 3 System Administrator

• Sep 2013 - Nov 2014

> Structured, configured and monitored an Active Directory Windows Server 2008 domain with 300+ users. Implemented domain and site level group policies comprising of 300+ policy configurations.> Various experiences troubleshooting TCP/IP, DHCP, DNS, Group Policy, User and network issues on a routine basis. Resolved 100+ trouble tickets ranging from Severity 1 to 4 with expert accuracy and minimal impact on the operations.> Resolved a critical Domain Controller outage affecting 400+ domain users. Awarded and praised by a 3-star general for single-handedly pinpointing and resolving the critical outage along with fully restoring all domain services.

Level 2/3 System Administrator

• Aug 2012 - Aug 2013

> Provided IT System Administration for a $56,000,000 Global Command & Control System used by the President of the United States and other Senior Ranking Military leaders for situational awareness on the Korean Peninsula.> Enforced over 8,000 security patches across 2 networks, 25 servers, and 200+ computer workstations leading to an A+ outstanding penetration test rating conducted by trained government ethical hackers.> Resolved 25+ Severity 1 outages with a 98% overall system uptime. Commended by the highest ranking military general located on the Korean Peninsula for my continued commitment and outstanding troubleshooting skills.

Level 2/3 System Administrator

• May 2009 - Jul 2012

> System Administrator for 210+ workstations, 2 networks, and 22 servers valued at over $6,000,000. Praised by the highest ranking official carrying out war operations in Iraq for my continued hard work and dedicated work ethic.> Continuously monitored and managed over 7.2 TB of critical file system backups for 145 users and 22 servers. Performed file restoration when necessary with 0% loss of sensitive user and system data.> Oversaw the creation/maintenance of 170 webpage access accounts used by high-ranking officials down range in Iraq for weather forecasting. The data used to successfully plan and execute over 8,000 missions in Iraq and Afghanistan