Sr. Systems Engineer

• Jun 2019 - Present

Sr. Systems Engineer

• Jun 2016 - Jun 2019

Administrate SCCM environment, creating and deploying software packages, updates, and OSD. Creating SCCM reports, queries, software metering rules and configuration baselines. Develop highly automated security patching process via SCCM Automatic Deployment Rules.Create custom Qualys reports to identify vulnerability patching opportunities. Administrate Citrix XenApp 6.5 environment, publish applications, create and maintain gold images via Citrix PVS. Lead initiative to migrate from Citrix XenApp to Microsoft RDS for published application and desktop needs as well as WYSE terminal refresh. Implemented Microsoft Advanced Threat Analytics software to detect and mitigate malicious user activity. Monitor server environment health via SCOM/Orion/OMS. Perform various maintenance tasks on servers to improve overall system health and performance such as identifying recurring problems and tuning system resources. Provision and configure virtual machines via VMWare and Hyper-V. Administrate Sophos Central, and Cisco Umbrella products, respond to malicious threat detection. Create and maintain Group Policies via Advanced Group Policy Management to provide standardization and audit trail. Lead initiative to standardize and implement regular audits of Active Directory to identify and remediate stale user and computer objects in a highly automated fashion. Coordinate refresh or retirement of end of life systems. Document processes to create easily repeatable actions and improve environment consistency for standard activities such as creating server build and decommission checklists, document software installation/configuration procedures, and creating various PowerShell scripts and BAT files. Perform basic Veeam administration, such as creating backup jobs and updating agents. Participate in various groups such as Security Steering Committee and Change Control Board. Improve team relations by leading lunch and learn sessions and mentoring junior level desktop support personnel.

Windows System Administrator

• Nov 2012 - Jun 2016

Administrate SCCM environment, managed migration from SCCM 2007 environment to 2012R2. Utilize SCCM to create and deploy software packages as well as Microsoft updates. Within SCCM build queries and reports, software metering rules, desired configuration baselines. Ensure latest updates are deployed in timely manner for security purposes. Administer System Center Endpoint Protection via SCCM. Designed and implemented a highly automated streamlined monthly patching process via SCCM that keeps environment of 1,000 servers 98% compliant against current security patch standards at all times with minimal manual intervention. Work with internal customers for scheduled migrations / upgrades, and to anticipate business needs for future updates/upgrades and deployment scripts. Day to day support of Citrix XenApp 6.5 environment, publishing apps, resetting profiles. Create and document best practices and procedures for hardware and software support to be followed by the helpdesksysadmin teams. Create Users and Groups within Active Directory. Implement and maintain GPO’s. Support various standard and proprietary applications. Monitor systems in Solarwinds Orion tool. Continually improve processes around hardware and software asset management. Develop scripts to automate and streamline processes (Server Builds, Software Deployments, Registry Customizations, etc). Perform daily server health checks.

Desktop Engineering Team Lead

• Sep 2010 - Nov 2012

Founded and supervised team of Desktop Engineers. Administrated desktop environment as a whole, supporting over 5,000 desktops company wide, created / documented standards and best practices. Continual process improvement enhancements. Created /maintained standardized Windows 7 image utilizing MDT platform as well as created /implemented project plan to migrate all XP machines to Win7. Deployed software packages and updates to desktop environment via SCCM as well as created custom reports. Mentored Jr. Level Helpdesk techs. Implemented standardized audits of the helpdesk geared around Asset Management to ensure all processes are enforced.

Executive Technical Support Specialist

• Sep 2007 - Sep 2010

Helpdesk Technician

• Nov 2006 - Sep 2007

Computer Repair Technician

• Aug 2006 - Oct 2006

Refurbishing HP/Compaq desktop systems. Replacing various hardware components such as CPU, RAM, and Motherboards.