Andrew Sennik

Customer Experience Leader (Sales, Success, Customer Support) at Attendify by Hopin
  • Claim this Profile
Contact Information
Location
Ukraine, UA
Languages
  • Русский Native or bilingual proficiency
  • Украинский Native or bilingual proficiency
  • Английский Professional working proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 2 ratings
  • (2)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Solomiya Karplyuk

Andrew is someone whom you would consider as a true definition of a natural leader. We've started working together even before he became a team lead for our customer experience team, but even back then, I and my teammates always drifted to him for help, advice, and support. It was only logical that he would become our team lead at some point, and I'm sure he would be a wonderful fit for leading any customer experience team in any organization out there. He has a true talent in diving deep into the root cause of any challenge or business issue, understanding what's at stake for everyone involved, and coming up with a solution that satisfies the business, the clients' needs, and guides you as a team member so supportively that you are always confident that you will be able to do your best and serve your clients well. He always gave us independence and challenged us to learn and grow, in the most natural way possible. I can say without a doubt that he is one of the best managers I've ever worked with in my career, since I always knew that he has my back while pushing me to move forward and deliver the results to the business confidently. His natural curiosity, constant learning, and empathy gave him the ability to ask the right questions and take on tasks strategically while enabling his team members to work closely together and tackle any challenge that might come their way, be it sales, retention, or support, in the most strategic and effective way possible while nurturing a culture of cooperation and trust in the team. He is a leader who will not only make sure to grow and cater to the business needs but will also touch the lives of every person on the team by investing in their growth and support.

Volodymyr Dreval

Andrew is a rare example of a natural leader. Through whatever ups & downs, as we worked together he provided consistent, continuous support to his teammates and helped us grow. Any team would be extremely lucky to have him lead. Andrew has a deep understanding of what's important to the business and does a great job of conveying that to the entire team. His clear vision for the Customer Success strategy elevates team morale and enables all teammates to put intentional effort into activities that bring measurable results. Andrew puts his team and his company above himself. He's a rare gem and I'm thrilled to see what he achieves within the next few years!

You need to have a working account to view this content.
You need to have a working account to view this content.

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Experience Leader (Sales, Success, Customer Support)
      • Jun 2020 - Present

      In charge of strategy, processes, and execution across Sales, Success, and Customer Support departments. Helping a team of 14 people across Ukraine, the United States, and Canada to succeed.

    • Senior Customer Success Manager (Upsell Leader)
      • Dec 2018 - Jun 2020

      - in charge of the upsell strategy for the Customer Success Department (16 people)- designed and implemented upsell processes - contributed to the development of the overall strategy of the Success Team as part of the core leadership team

    • Customer Success Manager
      • May 2016 - Dec 2018

    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Customer Support Representative
      • Apr 2015 - May 2016

      - B2C outsourcing customer support for a diverse range of software products: Photo/Video editing, Content management, Cryptocurrency Exchange, and others- Provided agile technical support, helped troubleshoot issues, and served as a product consultant via Email, Chat, and Phone- Helped companies build a positive brand image and establish productive relationships with customers through customer-centricity, empathy, and invariable intention to exceed customers expectations - B2C outsourcing customer support for a diverse range of software products: Photo/Video editing, Content management, Cryptocurrency Exchange, and others- Provided agile technical support, helped troubleshoot issues, and served as a product consultant via Email, Chat, and Phone- Helped companies build a positive brand image and establish productive relationships with customers through customer-centricity, empathy, and invariable intention to exceed customers expectations

Community

You need to have a working account to view this content. Click here to join now