Experience

Cégep de Saint-Laurent
• Canada
• Higher Education
• 200 - 300 Employee
• Technical Support at DRT (Direction des Ressource Technologiques/technological resources department)

  • Apr 2021 - Present


Telecom Egypt

• Egypt
• Telecommunications
• 700 & Above Employee

• Quality of service and Traffic measurement Department chief

  • Oct 2001 - Jul 2019

  • Commissioning, testing and acceptance of Nokia Siemens base stations • Troubleshoot all problem to reach the on air phase • Configuring CCS7 & CAS Trunk Data, Number analysis data and routing tables. • Working in EWSD Siemens Exchanges different versions V11 & V15 & power node • Working in MSAN Huawei cabinet • Performing Traffic Measurements, Analysis and Signal tracing to ensure successful call setup. • Make certain Traffic tasks such as companies short codes & police… Show more • Commissioning, testing and acceptance of Nokia Siemens base stations • Troubleshoot all problem to reach the on air phase • Configuring CCS7 & CAS Trunk Data, Number analysis data and routing tables. • Working in EWSD Siemens Exchanges different versions V11 & V15 & power node • Working in MSAN Huawei cabinet • Performing Traffic Measurements, Analysis and Signal tracing to ensure successful call setup. • Make certain Traffic tasks such as companies short codes & police and ambulance codes • Database and documents coordinator and testing of any new system update

• maintenance engineer

  • Sep 2001 - Aug 2008

  • Provide technical and customer support functions in the Network Operations Centre (NOC). • Respond to network elements alerts (Servers, Switches, Routers….) • Perform Hardware/Software problems troubleshooting and escalate it to higher Level according to SLA agreement. • Installing the software Backward Administration of traffic server . • Installing PCs/Laptops hardware/software as required for Network operation Cente (NOC). • Writing knowledge database documents, updating… Show more • Provide technical and customer support functions in the Network Operations Centre (NOC). • Respond to network elements alerts (Servers, Switches, Routers….) • Perform Hardware/Software problems troubleshooting and escalate it to higher Level according to SLA agreement. • Installing the software Backward Administration of traffic server . • Installing PCs/Laptops hardware/software as required for Network operation Cente (NOC). • Writing knowledge database documents, updating the system information on new installs, updates, and contact information. • Configuring CCS7 & CAS Trunk Data, Number analysis data and routing tables. • Working in EWSD Siemens Exchanges different versions V15 & Power node