Experience

Cohen & Gresser LLP

• United States
• Law Practice
• 100 - 200 Employee

• IT Analyst

  • Oct 2022 - Present



Best Buy

• Retail
• 700 & Above Employee

• Geek Squad Senior

  • Oct 2014 - Nov 2022

   Responsible for managing the day to day operations of the Geek Squad Precinct Set turn time for repairs based on volume and ensure quoted turnaround times are met by team.  Assist with escalated issues to ensure amicable Client resolution Responsible for anticipating business needs and adjusting as needed Answer incoming calls and provide over the phone support as well as provide status updates to Clients Provide supervision, coaching, training, development and performance management of associates and peers to unlock their potential Led team to top 10 in the company for service solutions revenue  Responsible for troubleshooting Client issues and providing support for a wide variety of technological devices including but not limited to Windows, macOS, iOS, Android, Smart home. Show less

• Geek Squad Apple Professional

  • Apr 2016 - Sep 2018

   Apple Repair Expert Responsible for the operations of iOS repair process Complete trainings and Certifications to become an Apple Certified Technician. Able to perform component level repair on iPhone devices. Responsible for the shipping and receiving of repair inventory of products and parts valued in the six figures during which time no debited charges were taken due to loss Ensure peers complete certification trainings and are able to follow repair scope of work and process. Oversaw the launch of same day screen repair which resulted in exponentially increasing store revenue Show less