Account Coordinator

• Feb 2022 - Present

IT Support Specialist

• Apr 2021 - Feb 2022

• Utilizes Command Center, ConnectWise, CloudGenix(prisma) portal and RDM for troubleshooting instore equipment. • Troubleshooting instore Point of Sale Terminals, cash register drawers, iPads, receipt printers, scanners, etc. remotely. • Provides day to day support for online ordering systems. • Coordinating Networking and Tier 2 Support via WebEx to resolve major networking and software issues within stores. • Coordinating with our Lightstream Team, whenever we need to engage our phone or internet service providers. • Escalating issues to Tier 2 or Tier 3 or Field Service technicians, when determined it is necessary. • Utilize Service Now ticketing system to track, document, escalate, and resolve issues. • Order new hardware and cabling through NCR Portal and Service Now Catalogue. • Coordinating with NCR for to resolve any issues with regards to ordering or delivery of hardware. • Coordinating with NCR for any issues related to “Out of Box Failure” hardware replacement. • Weekly team meetings with Supervisor via WebEx, to provide feedback on current trending issues and solutions. • Monthly touch base with Supervisor to discuss KPI’s. Show less

IT Analyst

• Aug 2020 - Apr 2021

• Responsible for tracking warehouse and instore inventory through Cherwell and AirWatch. • Maintenance of POS equipment for shop replacement. • Utilize AirWatch, Cherwell, Microsoft 365 suite, to manage the life cycle of our iPad. • Testing equipment to ensure functionality through AirWatch and SOAR. • Provides hard drives for each brand's help desk. • Utilize Cherwell ticketing system to track, document, escalate, and resolve issues. • Responsible for shipping and receiving equipment to and from stores through Cherwell. • Report to Supervisor weekly on status of the RFID rollout project. Show less

IT Specialist

• Dec 2019 - Jul 2020

I enhance operational efficiency by managing POS system updates and new menu integration in all 9 locations. I am pivotal in providing location support throughout menu and POS integrations. Following are my key achievements: • Implemented and optimized an entirely new POS system at all 9 locations to ensure efficient management of sales, credits, checkouts, and customers. I enhance operational efficiency by managing POS system updates and new menu integration in all 9 locations. I am pivotal in providing location support throughout menu and POS integrations. Following are my key achievements: • Implemented and optimized an entirely new POS system at all 9 locations to ensure efficient management of sales, credits, checkouts, and customers.

Shift Lead

• Dec 2017 - Jul 2020

In this position: I build and sustain congenial relationships with all guests as well as address and resolve complaints, requests, and inquiries to ensure top flight services. I attain high satisfaction and retention through the leadership and coaching of a team members and evaluation and enhancement of team performance and guest service skills. I deliver opening and closing duties, issuing out banks for team members, and count out the safe and distributing change. Following are my key achievements: • Developed my IT Support Specialist position and the IT department to ensure seamless IT operations. • Trained Floor Managers for our Indianapolis IN, Charlotte NC, and Nashville TN locations for performance optimization. Show less

Weigh and Research Supervisor

• May 2017 - Dec 2017

In this position: I implemented freight operations in line with the government and company regulations through precise inspection. I assumed accountable for maintaining the scales and computers for terminal’s forklift fleet. Through the collaboration of sales and management teams, I managed customer accounts. I conducted effective training sessions for new weigh and research supervisors for other terminals to enhance work capabilities. Following are my key achievements: • Actively contributed in the success of company progression by recouping over $200K in revenue. Show less

Store Manager

• Aug 2014 - Dec 2017

In this position:I developed and maintained positive relationships with all guests and handle complaints, requests and inquiries as they arise. I monitored and systemized operations of a $2.4M store to accomplish quarterly and yearly sales goals. I headed and organized a team of 2 to 3 full time Assistant Managers and up to 60 part-time associates. I traveled to train new managerial teams in the Eastern Region for performance optimization.Following are my key achievements: • Led and ensured the successful restructuring 3 stores directly (Charleston WV, Huntington WV, Canton OH) and multiple more stores with onsite visits and remotely by developing and guiding other Store Managers. • Credited with maintaining a low rate of turnover amongst my part-time and full-time associates at 60% against 170% of company-wide average. Show less

Assistant Manager

• Dec 2012 - Jul 2014

Assisting CustomersSupporting the goals of the store set by the Store Manager and District ManagerDelegating tasks to the Part-time Associates