Experience

Costco IT

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Service Desk TSR

  • Jun 2023 - Present

  - In charge of first level Tech Support which includes operating a phone line and troubleshooting accordingly. - If higher levels of tech support is required, position is charged with escalating to the proper department via Ticketing System or direct communication. - In charge of first level Tech Support which includes operating a phone line and troubleshooting accordingly. - If higher levels of tech support is required, position is charged with escalating to the proper department via Ticketing System or direct communication.



Costco IT

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Client Hardware Support Intern

  • Jan 2023 - Apr 2023

  - While participating in the Winter 2023 Internship at Costco IT, I helped work on the HP printer project which is the large-scale replacement of all the Lexmark printers within the company to HP printers. - Gained experience working with the AS400, Service-Now/Carts+ system, Active Directory, AirWatch for Zebra devices, and Network Tools/IDF box management system. - Troubleshooting Laptop/PC issues such as Blue Screen errors within Windows, Driver updates, Network connectivity problems, Incompatible application versions, and Hardware damage. - Had the pleasure of networking with and shadowing my fellow Interns, Coworkers, Leadership, and departments other than my own such as Service Desk, Build & Deploy, and ITOC. - I am also actively working to complete my CompTIA A+ certification during the internship. Show less



Best Buy

• Retail
• 700 & Above Employee

• Inventory Specialist/Truck Lead

  • Nov 2019 - Jan 2023

  - As Truck Lead I was able to work with my team to create an efficient and organized warehouse. Daily tasks included delegating work to team members based on priority, Overseeing the weekly arrival and distribution of product, Organizing the warehouse work environment for efficiency, working with management to plan for the next week. - As Truck Lead I was able to work with my team to create an efficient and organized warehouse. Daily tasks included delegating work to team members based on priority, Overseeing the weekly arrival and distribution of product, Organizing the warehouse work environment for efficiency, working with management to plan for the next week.



Regal

• United States
• Entertainment Providers
• 700 & Above Employee

• Floor Staff

  • Sep 2018 - Nov 2019

  - In charge of guest experience while attending a movie by offering great customer service. - handled kitchen orders and the distribution of concessions to low/high volumes of guests. - provided upkeep and maintenance of the facility as well as cleaning individual theaters between shows. - In charge of guest experience while attending a movie by offering great customer service. - handled kitchen orders and the distribution of concessions to low/high volumes of guests. - provided upkeep and maintenance of the facility as well as cleaning individual theaters between shows.



Corner Bakery

• Restaurants
• 700 & Above Employee

• Cashier

  • Jun 2018 - Sep 2018

  - This was my first Job and it allowed me to gain customer service experience as well as gave me the opportunity to show responsibility to keeping up a restraunt with limited supervision. - Daily duties included Cleaning, Restocking, Taking orders, and Serving customers. - This position also allowed me to gain experience working alongside fellow Team members. - This was my first Job and it allowed me to gain customer service experience as well as gave me the opportunity to show responsibility to keeping up a restraunt with limited supervision. - Daily duties included Cleaning, Restocking, Taking orders, and Serving customers. - This position also allowed me to gain experience working alongside fellow Team members.