Experience

Vereco Healthcare Solutions

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Technical Service Representative

  • Aug 2023 - Present



BlackRock

• United States
• Financial Services
• 700 & Above Employee

• IT Support Specialist II

  • Aug 2022 - Dec 2022

  Responsible for the build and imaging of physical Windows 10 desktop PCs and laptops, as well as macOS laptops and VDIs. Responsible for Windows 10 & VDI support transition and post migration support. Provided technical support during Windows 10 VDI and physical PC testing phase. Utilized ServiceNow ticketing system software to assist with tech support issues and to update inventory assets for organization. Resolved Windows 10 and MacOS issues generated via Support ticket management system (ServiceNow) Utilized Active Directory to ensure Windows 10 images ran correctly and granted specific access and software to end users. Show less



Astreya

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Equipment Maintenance Technician

  • Dec 2021 - Aug 2022

  Used SAP & GUTS ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs) Supported and imaged Windows 10, macOS, desktop PCs as well as Linux machines. Assisted with utilizing Inventory Data management software to maintain inventory accuracy and workflow. Performed customer support for over 70,000 users worldwide from IT accessory to workstation dressing. Deployed and recovered macOS, Windows and Linux laptops and desktop images Assisted with inventory and asset management, conference room preventative maintenance, and e-recycling. Supported a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction. Helped to ensure audio visual quality, troubleshooting any issues that may arise and any requests from meeting attendees. Show less



ManagedLab Services

• United States
• Biotechnology Research
• 1 - 100 Employee

• Logistics Technician

  • Aug 2020 - Jun 2021

  Maintained and recorded Qtrak data statistics to ensure lab material is received and processed in order to fulfill tenant and company expectations. Delivered and shipped customer orders for Bio science reagents in a high paced environment using lean methodologies to constantly work better. Work across the business to resolve discrepancies quickly while ensuring site management, tenants and company’s needs are met. Safely operated forklifts, pallet jacks, delivery carts and hand trucks and other logistic equipment. Show less



MarinHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Desktop Analyst

  • Jul 2020 - Aug 2020

  Installed 10 brand new workstations within one week while ensuring workstations are in order and all cables are organized resulting in more time to work on other deliverables. Reimaged and updated 4 workstations at a time within 10 minutes an IT Imaging lab resulting in quick and efficient work and allowed in more workstations to be reimaged and updated. Showed leadership and initiative by seeking for more assignments from manager resulting in proactive work. Installed 10 brand new workstations within one week while ensuring workstations are in order and all cables are organized resulting in more time to work on other deliverables. Reimaged and updated 4 workstations at a time within 10 minutes an IT Imaging lab resulting in quick and efficient work and allowed in more workstations to be reimaged and updated. Showed leadership and initiative by seeking for more assignments from manager resulting in proactive work.



Vitu

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Deployment Technician

  • Oct 2019 - Jun 2020

  Installed 6-8 POS systems in 4 DMV locations per week with each install taking 18-20 minutes to meet project goals and expectations. Provided technical support and worked with multiple teams to ensure installs were successful. Efficiently traveled to multiple DMV sites per week for installs. Filed and submitted travel expense reports to ensure invoices and data were recorded. Installed 6-8 POS systems in 4 DMV locations per week with each install taking 18-20 minutes to meet project goals and expectations. Provided technical support and worked with multiple teams to ensure installs were successful. Efficiently traveled to multiple DMV sites per week for installs. Filed and submitted travel expense reports to ensure invoices and data were recorded.



Visa

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Corporate IT Intern

  • Jan 2019 - Jul 2019

  Interacted with customers via telephone, e-mail, IM/chat, and social tools, to provide technical support resulting in enhanced customer experience. ​ Troubleshoot PC and Mac systems with hardware/software issues. Managed setup of monitors, docking stations and other peripherals to ensure functionality. Prioritized and triaged end user requests, incidents, and complaints. Managed requests for new computer equipment, configuration, and deployment. Quickly resolved issues for desktops, laptops and mobile devices for remote and local clients while sustaining an excellent rating for customer satisfaction. Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed. Troubleshoot AV Conference rooms and consistently tested over 30 AV rooms per day. Show less



Year Up

• United States
• Non-profit Organizations
• 700 & Above Employee

• IT Helpdesk Trainee

  • Sep 2018 - Jul 2019

  Completed coursework in Web Development, Network System Admin, Professional Skills, and Business Communications, with specialized training in IT Helpdesk Support, including Active Directory, Command Line Interface, Imaging and refreshing machines. Completed coursework in Web Development, Network System Admin, Professional Skills, and Business Communications, with specialized training in IT Helpdesk Support, including Active Directory, Command Line Interface, Imaging and refreshing machines.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Supervisor

  • Oct 2017 - Apr 2018

  Managed a team of 4 or more daily to load packages safely and efficiently into correct trailers to succeed company service goals Inspected and checked operation equipment before the start of every operation to ensure that all equipment is working safely and efficiently Filled out reports of the final statistics at the end of every operation to ensure that volume stats were recorded and filed in Managed a team of 4 or more daily to load packages safely and efficiently into correct trailers to succeed company service goals Inspected and checked operation equipment before the start of every operation to ensure that all equipment is working safely and efficiently Filled out reports of the final statistics at the end of every operation to ensure that volume stats were recorded and filed in