Experience

PracticePanther

• Software Development
• 1 - 100 Employee

• Sr. Customer Service Technician

  • Jan 2021 - Present

• Tier II Tech Support Technician

  • Feb 2018 - Dec 2020

  North Miami, FL

• Tier I Tech Support

  • Oct 2017 - Feb 2018

  Miami/Fort Lauderdale Area



City of Miami Beach

• Government Administration
• 700 & Above Employee

• IT Specialist

  • Sep 2016 - Feb 2017

  Miami Beach • Use of Active Directory as well as BOMGAR Remote Software • Password resets as well as account modification through Active Directory • Group policy enforcement and management • Management of mobile broadband software (Novatel Wireless and Sierra Wireless) as well as AirCard account configuration • System reimaging, installing software remotely and on-site as well as troubleshooting software issues and errors • Configuring network settings on user machines via DHCP and applying… Show more • Use of Active Directory as well as BOMGAR Remote Software • Password resets as well as account modification through Active Directory • Group policy enforcement and management • Management of mobile broadband software (Novatel Wireless and Sierra Wireless) as well as AirCard account configuration • System reimaging, installing software remotely and on-site as well as troubleshooting software issues and errors • Configuring network settings on user machines via DHCP and applying static IP addresses • Answering phones, completing tickets and responding via e-mail in a pseudo call-center environment • Printer installation as well as configuration on a print server via ticket creation • Setting up and configuring workstations for users Show less



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Consultation Agent

  • Feb 2014 - Sep 2016

  Miami/Fort Lauderdale Area • Assist clients in person and over the phone with computer, tablet, TV, and other devices • Troubleshoot and answer questions related to software problems • Ranked 7th Overall in Market 32/District 28 (March 2016) • Ranked 1 in Department (February, March 2016) • Top Performer Q1 FY16 (February-April 2016, Ranked 44th, 7th, 13th) • 100% Overall Ranked NPS Rating • iOS Repair Certified (October 24th, 2015) • CompTIA A+ Certified (April 28th, 2016)



Best Buy

• Retail
• 700 & Above Employee

• Microsoft Consultant

  • Oct 2013 - Feb 2014

  Miami/Fort Lauderdale Area Provided the customer with the best that Microsoft had to offer in laptops, desktops and tablets

• Computer Sales Associate

  • Jul 2013 - Oct 2013

  Miami/Fort Lauderdale Area Sold laptops, desktops, all-in-one’s and tablets while providing the customer with the best possible solution for their needs