Experience

Trextel

• United States
• Software Development
• 1 - 100 Employee

• NOC Engineer at Trextel

  • Sep 2020 - Present

  -Monitoring Customer networks to proactively detect/repair issues. -Working and closing automatically generated trouble tickets. Providing detailed notes of troubleshooting steps taken and results.-Handle calls from, technicians, service providers, vendors, and lower lever helpdesks-Work with: Routers, Switches, VPN Gateways, Cradle Points, Extenders, ATA devices,IP phones, and other networking equipment-Staying up to date with the constantly changing operating procedures-Maintaining a high level of professionalism and confidence while working customers and technicians

• Team Lead Manager

  • Nov 2017 - Sep 2020

  -Overseeing and Managing the day to day operation of the Staging Team-Worked closely with the IT Manager and Director to ensure the success of our projects-Configuring and Staging Customer equipment in preparation for deployment-Routers, Switches, Firewalls, APs, VPN Gateways, Extenders, SIM Cards, Computers, Media Players, Security Systems, IP Phones systems-Working with Engineering department to develop staging processes and verification steps-Documentation and testing of configured equipment to ensure the devices function correctly -Task delegation to complete tickets-Communication of all errors, missing equipment, or any other hold-ups that prevent theshipment of equipment