Andrew Rowlands

Applications Analyst at Delt Shared Services Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Plymouth Area, GB
Languages
  • English Native or bilingual proficiency
Skills

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Bio

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Credentials

  • MCPS: Microsoft Certified Professional
    Microsoft
    Mar, 2016
    - Nov, 2024
  • MCTS: Windows 7, Configuration
    Microsoft
    Mar, 2016
    - Nov, 2024
  • MS: Windows 7, Configuring
    Microsoft
    Mar, 2016
    - Nov, 2024
  • Service Desk Analyst
    The Service Desk Institute (SDI)
    May, 2015
    - Nov, 2024
  • Professional Integration Developer 2021
    Dell Boomi
    Jan, 2021
    - Nov, 2024
  • ITIL v3 Foundation
    BCS, The Chartered Institute for IT

Experience

  • Delt Shared Services Ltd
    • United Kingdom
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Applications Analyst
      • Apr 2017 - Present

      Working to use a multitude of skills which involve:Technical Lead of projects delivering solutions and applications to customers ensuring a balance of speed, efficiency and quality. Liaising with stake holders ensuring clear understanding of requirements and understanding business processes.Administrating and monitoring a large portfolio of applications including upgrading and incident resolution across multiple organizations.Administration of SQL databases, creation of SSRS reports, SSIS integrations and patching. Administration of Websites, Web Servers & Applciations alike Actively looking at new technologies that would benefit customers and end users to continually improve services

    • Acting Applications Team Leader
      • Apr 2021 - Sep 2021

      Acting Team Leader of BAU Operations of the Applications Support 3rd line team, undertaking prioritisation, escalations and resourcing of day to day operational tasks.Supporting Team members with daily challenges ensuring incidents and escalations are resolved in timely fashion, whilst ensuring scheduled maintenance is planned and implmented accordingly with SLAs or time critical deadlines. Acting as liason with other teams ensuring new planned services that transitioning into day to day operations has met requirements to be supported. Peer reviewing planned work toensure disruption will be minimised.Reporting on Performence at metrics of Operations within the team and objectives are met.

    • Junior Applications Analyst
      • Sep 2016 - Apr 2017

      Using subject matter expertise and experience to maintain, upgrade and improve application portfolios of DELT's partners and customers. Skills and tasks include full application life cycle and incorporate analysis, design, development, integration, testing, implementation, support, upgrades and end of life across a multitude of technologies

    • ICT Technician
      • Oct 2014 - Mar 2017

      Initially part time whilst finishing final year of University and became full time after graduation.First & single point of contact within first line support to manage and resolve a incidents at a dynamic and evolving environment, of a large organization. Identification, categorization, prioritization, logging, diagnosing and resolution/escalation of incidents.Providing fast, efficient and quality customer & technical support for a multitude of systems & applications.Dealing with incoming incident through multiple communication methods: • Phones - Providing technical support through first & single point of contact.• Face to face - Whilst working both on-site and remote sites, dealing with people and their technical issues directly.• Email

  • Plymouth City Council
    • Government Administration
    • 700 & Above Employee
    • ICT Trainee Technical Officer
      • Sep 2013 - Oct 2014

      Sandwich Year Industry Placement.Worked as first & single point of contact within first line support to manage and resolve a incidents at a dynamic and evolving environment, of a large organization. This included the identification, categorization, prioritization, logging, diagnosing and resolution/escalation of incidents.Involved providing fast, efficient and quality customer & technical support for a multitude of systems & applications.Dealing with incoming incident through multiple communication methods: • Phones - Providing technical support through first & single point of contact.• Face to face - Whilst working both on-site and remote sites, dealing with people and their technical issues directly.• Email

Education

  • University of Plymouth
    Bachelor of Science (BSc)(Hons), Computing
    2011 - 2015
  • Truro & Penwith College
    BTEC Level 3 Extended Diploma, IT Practitioners: General IT
    2009 - 2011
  • Fowey Community College
    13 GCSEs/ Equivalent, A-C
    2004 - 2009

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