Experience

Foundation Systems of Michigan

• United States
• Construction
• 1 - 100 Employee

• General Manager at Foundation Systems of Michigan

  • Apr 2023 - Present

• Sales Manager at Foundation Systems of Michigan

  • May 2022 - Apr 2023

  Leading a team dedicated to repairing, protecting, and supporting peoples' homes with an industry-leading customer service mindset.



Ohio Basement Authority

• United States
• Construction
• 1 - 100 Employee

• Assistant Sales Manager

  • Apr 2021 - May 2022

  Providing leadership and development strategies to a team of certified field inspectors in the foundation repair industry for the nation's leading foundation repair company.

• Inspector

  • Feb 2018 - Apr 2021

  Certified waterproofing, crawlspace, structural and foundation repair inspector helping provide homeowners with permanent solutions to their greatest asset: their home.



Portland Trail Blazers @ the Rose Quarter

• United States
• Entertainment Providers
• 300 - 400 Employee

• Guest Experience Manager

  • Jun 2017 - Nov 2017

  •Lead and coach 250+ staff to develop a greater guest/customer experience •Issue resolution and customer service recovery lead •Recruit, interview, on-board, and train new and veteran staff through multiple platforms •Manage event and staff schedules, payroll, estimates and invoices •Lead and coach 250+ staff to develop a greater guest/customer experience •Issue resolution and customer service recovery lead •Recruit, interview, on-board, and train new and veteran staff through multiple platforms •Manage event and staff schedules, payroll, estimates and invoices



First & Goal, Inc. at CenturyLink Field and CenturyLink Field Event Center

• Assistant Guest Services Manager

  • Feb 2017 - Jun 2017

  • Assist in execution of event operations for Seattle Seahawks, Seattle Sounders FC, concerts, consumer good shows, trade shows, and miscellaneous events. • Co-manage 700+ part-time employees • Supervise department intern, office administrator and Club Experience Coordinators. • Manage department staff schedules and communication • Manage staff payroll • Track employee recruiting, hiring, attendance and eligibility • Coach, counsel, and conduct performance… Show more • Assist in execution of event operations for Seattle Seahawks, Seattle Sounders FC, concerts, consumer good shows, trade shows, and miscellaneous events. • Co-manage 700+ part-time employees • Supervise department intern, office administrator and Club Experience Coordinators. • Manage department staff schedules and communication • Manage staff payroll • Track employee recruiting, hiring, attendance and eligibility • Coach, counsel, and conduct performance improvement plans with staff. • Facilitate guest recovery situations and provide resolutions to issues in order to maintain and build guest relationships. • Manage and operate facility incident management system and accessory products (ISS Android communicator devices, ISS iPad TrackPad, and IMS).

• Guest Services Coordinator

  • Jun 2015 - Feb 2017

  • Co-manage 700+ part-time employees. • Assist in execution of event operations for Seattle Seahawks, Seattle Sounders FC, concerts, consumer good shows, trade shows, and miscellaneous events. • Develop event resources. • Manage department staff communication. • Event Services payroll manager. • Employee eligibility tracking and employment status upkeep, as well as recruiting and hiring processes. • Staff scheduling (ABI system). • Seasonal training for all Club and… Show more • Co-manage 700+ part-time employees. • Assist in execution of event operations for Seattle Seahawks, Seattle Sounders FC, concerts, consumer good shows, trade shows, and miscellaneous events. • Develop event resources. • Manage department staff communication. • Event Services payroll manager. • Employee eligibility tracking and employment status upkeep, as well as recruiting and hiring processes. • Staff scheduling (ABI system). • Seasonal training for all Club and Suite staff attendants. • Manage and operate facility incident management system and accessory products (ISS Android communicator devices, ISS iPad TrackPad, and IMS). • Committee head for Club Experiencee renovation project. • Coaching and counseling of staff. • Guest recovery and relations contact.

• Guest Services Intern

  • Aug 2014 - Jun 2015

  • Develop event resources. • Oversee stadium tour program. • Process and dissect post-event reports for event recaps and future event implementations. • Assist in hiring fair coordination and processing. • Assist management on gameday and event day functions. • Write, design and publish weekly monitor board materials and monthly department newsletters.