Experience

National Jets

• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Line Service Technician Supervisor

  • Dec 2019 - Present

  United States -Provide clear, concise supervision and facilitate performance of Line Service personnel on their assigned shift. -Monitor and update daily aircraft arrivals and departure requirements. Ensure timely service that exceeds customer expectations. -Greet, park, tow, move and marshal aircraft arriving or departing ramp area. -Provide ground power, potable water, and lavatory services to aircraft. -Operate mobile refueling vehicles and deliver fuel to aircraft. -Direct pilots using… Show more -Provide clear, concise supervision and facilitate performance of Line Service personnel on their assigned shift. -Monitor and update daily aircraft arrivals and departure requirements. Ensure timely service that exceeds customer expectations. -Greet, park, tow, move and marshal aircraft arriving or departing ramp area. -Provide ground power, potable water, and lavatory services to aircraft. -Operate mobile refueling vehicles and deliver fuel to aircraft. -Direct pilots using appropriate aviation hand signals. -Carry out detail-oriented responsibilities such as ensuring fuel trucks are stocked and prepared to distribute fuel, checking the plane’s oil level, performing quality control checks to make sure fueling is handled safely and efficiently and reporting any visible damage to aircraft. -Assist passengers and crew with luggage. -Handle catering, dishes, and linens for arriving and departing aircraft. -Use written, verbal, and radio communication to send and receive information. -Communicate effectively with customers, pilots and team members within the customer service departments. -Ensure that hangar, tarmac and client areas are kept clean and orderly. -Ensure safety, FAA and TSA rules and regulations are followed. -Must be able to cross-train with front desk to assist with coverage when needed. Show less



SP+

• Ground Transportation Monitor

  • Feb 2018 - Present

  Miami/Fort Lauderdale Area Fort Lauderdale - Hollywood International Airport • Greet passengers at taxi curbside in Ground Transportation area of airport and offer them assistance or directions. Information provided to passengers must be accurate. • Direct passengers to the appropriate taxi/limo service. • Ensure that a sufficient number of taxicabs are available for the traveling passengers, and dispatch taxicabs to various loading points at terminal. • Communicate with drivers, co-workers, and supervisors… Show more Fort Lauderdale - Hollywood International Airport • Greet passengers at taxi curbside in Ground Transportation area of airport and offer them assistance or directions. Information provided to passengers must be accurate. • Direct passengers to the appropriate taxi/limo service. • Ensure that a sufficient number of taxicabs are available for the traveling passengers, and dispatch taxicabs to various loading points at terminal. • Communicate with drivers, co-workers, and supervisors and address any concerns. • Write factual reports regarding items that deviate from normal operation. • Order luxury limousines from Ground Transportation when needed, and log information regarding limousines on limo logs. • Identify and report any safety issues immediately to supervisor. Show less



Signature Aviation

• United States
• Airlines and Aviation
• 700 & Above Employee

• Line Service Technician

  • Jan 2019 - Sep 2019

  Miami International Airp - Deliver a proactive, personalized service experience to private and business aviation clientele. - Provide a variety of aircraft services, including marshaling, fueling, hangar storage, towing and other ground support. - Coordinate and direct ramp movements for arriving and departing aircraft. - Operate ground service equipment, such as tugs, fuel trucks and transport vans. - Additional responsibilities may include providing shuttle service for passengers/crew as required.



Miami Dade Aviation Department

• Intern

  • Jan 2017 - May 2017

  Miami, FL Terminal Operations and Customer Service Division • Resolve complaints and issues. • Assisted with checking of unattended and suspicious items. Airside Operations Division • Preventing unauthorized access into the Air Operations Area (AOA), monitoring access gates and private contractors to ensure their compliance with contractual requirements. • Performing surveillance of airport property against fire, theft, accident, and vandalism. Patrol all terminal building areas to ensure… Show more Terminal Operations and Customer Service Division • Resolve complaints and issues. • Assisted with checking of unattended and suspicious items. Airside Operations Division • Preventing unauthorized access into the Air Operations Area (AOA), monitoring access gates and private contractors to ensure their compliance with contractual requirements. • Performing surveillance of airport property against fire, theft, accident, and vandalism. Patrol all terminal building areas to ensure integrity of all doors leading to the AOA including satellite and Federal Inspection Services (FIS) Areas. • Check all personnel having access to AOA for proper I.D. • Perform door inspections of all bag make-up doors leading to the AOA and respond to AOA Door Alarms for security violations. Conduct visual inspection of vehicle contents. Legal Division • Assisted with scanning documents to proper storage files. • Assisted with updating case portfolios. Special Events Division • Assisted with preparation of airfield tours and other events including an airline inauguration. • Assisted with preparation of visitor passes for tours and participated in the weekly COMS staff meeting. Show less



Miami Dade Aviation Department

• Intern

  • Jan 2016 - May 2016

  Miami, FL Marketing Division • Participated in creating reports on cargo commodities and passenger growth. • Updated emergency contact list for the airlines. • Conducted phone calls to bring in ventures for Pharmaceutical hub. Facilities Maintenance Division • Participated in repairing scales at ticket counters. • Assisted with creating work orders for maintenance items and observed operations of repairing passenger loading bridges.



American Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Intern

  • Jun 2015 - Aug 2015

  Miami, FL • Conducted audits on Eulen Wheelchair Services. • Regulated a camera survey for security. • Conducted a survey on boarding times for domestic and international flights.



Miami Dade Aviation Department

• Intern

  • Jan 2015 - May 2015

  Miami, FL Landside Division • Participated in checking ID’s and decals at employee lot. • Observed taxi lot operation. Civil and Environment Engineering Division • Participated in water distribution, sewer collection, and fuel storage/distribution. • Assisted with airfield pavements and contamination remediation systems.