Experience

Total Highspeed Internet Solutions
• United States
• Telecommunications
• 1 - 100 Employee
• Technical Specialist

  • Jan 2020 - Present


Mediacom Communications

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support Specialist

  • Apr 2019 - Jan 2020

  Assisting customers with technical issue related to internet ,cable and phone services. Assisting customers with general account help (upgrades, adding services, payments and general service questions). Assisting customers with technical issue related to internet ,cable and phone services. Assisting customers with general account help (upgrades, adding services, payments and general service questions).



Jack Henry & Associates

• United States
• Financial Services

• Fraud Analyst

  • Oct 2017 - Mar 2019

  Taking calls related to fraudulent transactions. Helping identify and log fraudulent transactions and reporting it the bank the customer is established with. Taking calls related to fraudulent transactions. Helping identify and log fraudulent transactions and reporting it the bank the customer is established with.



Russell Cellular

• United States
• Wireless Services
• 700 & Above Employee

• Help Desk Specialist

  • Jul 2016 - Jul 2017

  Front line support for all agents within the company. Handling accounting, inventory, technical support, HR related issues, payroll inquires and editing pricing information for all products sold by the company. Front line support for all agents within the company. Handling accounting, inventory, technical support, HR related issues, payroll inquires and editing pricing information for all products sold by the company.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support Specialist

  • Jul 2014 - Jul 2016

  My career here was split I start in General care (Customer Service) handling all account inquires, upgrades, plan changes, payments and general questions. I then transferred to technical support where I did all troubleshooting for all devices within the T-Mobile company. I setup for insurance claims, worked with in store employees fixing issues with customer devices and also provided general account help for customers. My career here was split I start in General care (Customer Service) handling all account inquires, upgrades, plan changes, payments and general questions. I then transferred to technical support where I did all troubleshooting for all devices within the T-Mobile company. I setup for insurance claims, worked with in store employees fixing issues with customer devices and also provided general account help for customers.