Experience

AlertMedia

• United States
• Technology, Information and Internet
• 300 - 400 Employee

• Technical Learning and Development Manager

  • Mar 2022 - Present



MEDITECH

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Manager of Training and Education

  • Jan 2016 - Mar 2022

  ● Manage 11 direct reports which include trainers, project coordinators, and e-learning designers. ● Responsible for developing standard training curriculums, tools, and job aids for all staff. ● Oversee, develop, and assist in creation of company wide training materials (e.g., Google Workspace, Zoom, professional development, privacy and security, etc.) ● Head of the Corporate Training Board who collaborates on developing standard training practices for the entire company ● Present and conduct company training on specific tool (e.g., Atlassian, Google Workspace, Zoom) and staff development (e.g., performance management, training, data literacy) topics. ● Create unique and engaging videos/content to help support positive workplace culture and new company initiatives. ● Primary Learning Management Systems administrator and product owner Show less



MEDITECH

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • Sep 2010 - May 2015

  ● Managed seven direct reports consisting of client support and technical specialists.● Created and oversaw a specialized group to effectively diagnose performance/response time issues with customer software/hardware.● Developed and coordinated virtual and in person customer training onworkflow, software, and troubleshooting.● Facilitated and created training material to successfully transition the company from a home grown code management system to Atlassian (i.e., Jira, Confluence). Show less

• • Nov 2006 - Sep 2010

  ● Responsible for supporting over 100 customer hospital accounts on multiple applications.● Created and presented customer training in person, virtual, as well as on site.● Resolved urgent and critical customer issues through effective troubleshooting and resource utilization.● Led group and division specific projects on leadership and advanced application topics.● Mentored and trained new and existing group members on technical topics.