Andrew Rhodes
Manager Technical Consultants at Follett Educational Svc- Claim this Profile
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Bio
Credentials
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Demo2Win!
2Win!Mar, 2023- Nov, 2024
Experience
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Follett Educational Svc
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United States
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Consumer Services
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1 - 100 Employee
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Manager Technical Consultants
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Mar 2018 - Present
Manager Technical Consultants Destiny Line • Manage a team of four Technical Consultants • Review presentation methods, assets, and verbiage used by technical consultants to provide a clear, concise, unified message of our products for demonstration purposes • Provide sales demonstration for Sales representatives as needed • Created new procedures, training assets and SharePoint site to streamline training and condense knowledge to a single repository • Create new communication paths internally between TC’s and existing departments Interim Manager Salesforce • Manage the day-to-day operations for Salesforce administrators’ team of three • Communicate with management the status and timeline for all Salesforce projects • Manage vendor relations tied to Salesforce architecture • Engage with Senior management for Salesforce architecture review and redesign • Responsible for managing new and ongoing projects • Liaison between consulting company and Follett Learning for CPQ implementation. Interim Manager Learning and Development • Manage the day-to-day operations and projects for Learning and Development • Manage 3 team members • Reviewing current learning plans and making recommendations for new paths
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Byline Bank
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United States
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Financial Services
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700 & Above Employee
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Manager Technical Support Services
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Sep 2016 - Mar 2018
Manager Technical Support Services Manage a technical support staff of seven, travel to multiple locations, across three states • Responsible for all day-to-day operations and projects for Technical Support department • Design all process and procedure documentation for Technical Support • Responsible for answering all audits conducted on the bank regarding provisioning, inventory, and vulnerabilities • Reduced annual budget by identifying shortfalls in staff and advancing training to remaining staff • Reduced daily ticket carry over by 66% through active management, new process and procedures, and enhanced training • Successfully integrated and converted Ridge Stone Bank hardware to Byline architecture • Travel to remote locations to provide staff training, management, and support across Midwest. • Successfully converted 129 employee personal computers in three states and seven different locations with minimal staff and less than 60 hours of downtime • Recipient of two company Kudos (achievement) awards in 2017 for excellence in work
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Net56
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Director of Support Services
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May 2015 - Sep 2016
Director Support Services Manage a 7/24/365 helpdesk with 8 employees and 14 field technicians in a datacenter located in Deer Park, IL. • Promoted to executive level within six months of hire from Helpdesk Manager to Director of Services absorbing all field technicians • Promoted to company Project Manager within 7 months of hire • Design all process and procedure documentation for Helpdesk and field staff • Reengineered prior helpdesk and field staff to new standard of excellence • Travel with and provide technical assistance to sales force, for new and existing customer base in order to guarantee success and efficiency • Responsible for assessing issues of dissatisfied customers and providing technological or management solution necessary for retaining client • Lead presenter for the last two NET56 training sessions for all staff semi - annual meetings
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ARCHDIOCESE OF CHICAGO AT OLD ST. PATRICK’S CHURCH
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Chicago, Illinois, United States
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Director of Information Technology and Services / Facilities
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Jun 2009 - May 2015
Director of Information Technology and Services Responsible for budget, maintenance, design, implementation, training, and support of the information services infrastructure for Old St. Patrick’s Church (OSP) and four sub-organizations, including all telephone services • Reduced multi server environment to two servers with Cloud support • Migrated away from Exchange email services to Google Apps for Education • Reduced annual budget by $12,000.00, while increasing productivity • Responsible for all end user training, tech support, and hardware installation • Review and recommend technology investments and upgrades • Implement cost saving initiatives by developing and maintaining budget, policies, and procedures • Maintain knowledge base for a wide range of software and hardware for end user support • Manage vendor relations Director of Facilities Management Responsible for maintaining the OSP physical campus structures and grounds • Manage a staff of seven support personnel and a $450,000 annual facilities budget • Continue to implement cost saving initiatives, including contract re-negotiations, improved vendor management and active head count management • Manage esthetic compliance to maintain historic landmark status • Manage the setup, support and tear-down of five special fund-raising and program events that provide over $1.5 million of annual revenue • Reduced overall cost of these special events, as well as improved the set-up and tear down times resulting in a more efficient use of manpower, equipment, volunteers and vendors • Oversaw project manager for $1.75 million elevator and cloister walk installation for church
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Technology Advisors, Inc.
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United States
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Software Development
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1 - 100 Employee
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Director Post Implementation Services
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May 2007 - Jun 2009
• Managed a staff of four technicians and two trainers • Project manager for office move and new suite design and build out; identified flaws and assisted in redesign of HVAC system for suite. Successfully responsible for not exceeding 12-hour down time for total move out/in to new office space. • Revamped IT infrastructure increasing efficiency, while reducing physical and power footprint • Renegotiated companywide cellular contracts reducing costs by 37%, while upgrading all hardware • Employee of the year in 2008 • Received trainer certification for Saleslogix and Suretrac
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