Andrew Radcliffe

Digital Change and ITSM lead at Foodstuffs North Island Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Wellington Region, New Zealand, NZ
Skills

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Bio

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Experience

  • Foodstuffs North Island Limited
    • New Zealand
    • Retail
    • 400 - 500 Employee
    • Digital Change and ITSM lead
      • Jan 2020 - Present

    • Scrum Master
      • Jul 2018 - Present

      Scrum master for the Cherwell ITSM tool set. Led the selection and implementation of this with a very capable team. Now leading the SDLC of this tool by liaising with key stakeholders and the Product Owner to ensure that we focus on customer driven outcomes.

  • Foodstuffs North Island
    • Wellington & Wairarapa, New Zealand
    • Change Manager
      • Jun 2014 - Oct 2019

  • Foodstuffs Wellington
    • Wellington
    • Change Coordinator
      • Mar 2010 - Oct 2015

      Implemented Foodstuffs North Island Change Managment policy and processes. Assisting in the coordination on Enterprise level changes into production Process mapping for standard changes Chairing weekly CAB meetings Chairing change reviews Publishing forward schedule of change Change managed the joining of the Foodstuffs Auckland and Wellington Active Directory and WAN changes Change managed the New World Online implementation Implemented Foodstuffs North Island Change Managment policy and processes. Assisting in the coordination on Enterprise level changes into production Process mapping for standard changes Chairing weekly CAB meetings Chairing change reviews Publishing forward schedule of change Change managed the joining of the Foodstuffs Auckland and Wellington Active Directory and WAN changes Change managed the New World Online implementation

  • Foodstuffs (Wellington) Co-operative Ltd
    • New Zealand
    • Retail Groceries
    • 100 - 200 Employee
    • Release Coordinator
      • Mar 2008 - Jan 2010

      Packages in house software for deployment in a 1000+ workstation distrubted WANRepackages 3rd party software for implementation into productionPrepares training documentation for users for new or enhanced software

    • Production Support Analyst
      • May 2005 - Jan 2009

      Deploying approved software releasesAdministration of the EMC Networker WAN backup software3rd level support for users and members

    • Service Desk Analyst
      • Oct 2004 - Mar 2006

      2nd level support for users for Microsoft and in house developed software.Monitoring Head office and remote site backup software.

Education

  • Upper Hutt College
    N/A
  • Upper Hutt College

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