Experience

Canstar Restorations

• Canada
• Construction
• 1 - 100 Employee

• VP, Client Solutions

  • Oct 2022 - Present

  Coquitlam, British Columbia, Canada



BCAA

• Canada
• Insurance
• 700 & Above Employee

• Director, Claims

  • May 2017 - Oct 2022

• Senior Manager

  • Sep 2015 - Apr 2017

  Burnaby



ICBC (Insurance Corporation of British Columbia)

• Canada
• Insurance
• 700 & Above Employee

• Manager

  • Nov 2010 - Sep 2015

  § Previously a member of the Commercial Claims Management team. Our department is responsible for the adjusting of commercial claims and high risk property and environmental claims. § Led the successful centralization and expansion of ICBC’s Commercial Claims line of business § Developed and presented on operational initiatives that will have significant positive financial improvements over the next 2 years § Led the analytical review and process improvement of the Centralized… Show more § Previously a member of the Commercial Claims Management team. Our department is responsible for the adjusting of commercial claims and high risk property and environmental claims. § Led the successful centralization and expansion of ICBC’s Commercial Claims line of business § Developed and presented on operational initiatives that will have significant positive financial improvements over the next 2 years § Led the analytical review and process improvement of the Centralized Claim Handling Area that resulted in claims processing times being decreased from 20 business days to 2 business days § Created and Implemented a Quality Assurance program for the Centralized Claim Handling Area that included significant input from adjusters to ensure a shared vision and successful implementation § Created a number of scoping documents that analyzed and evaluated initiatives and their feasibility § Created and presented Decision Request Documents to Senior Management Show less



Manulife

• Canada
• Insurance
• 700 & Above Employee

• Western Region Supervisor - National Rehabilitation Services

  • Aug 2009 - Nov 2010

  § Ensured the achievement of department service and quality goals/commitments through coaching, monitoring and feedback to their team § Maintained a high level of staff performance by acquiring, training, developing, coaching and motivating staff members § Rewarded and recognized staff through skill reinforcing and skill building feedback § Managed service effectively on a daily basis to ensure high quality customer service and professional image is portrayed §… Show more § Ensured the achievement of department service and quality goals/commitments through coaching, monitoring and feedback to their team § Maintained a high level of staff performance by acquiring, training, developing, coaching and motivating staff members § Rewarded and recognized staff through skill reinforcing and skill building feedback § Managed service effectively on a daily basis to ensure high quality customer service and professional image is portrayed § Provided input to senior management with respect to organizational structure, staffing requirements and budgeting considerations § Identified, managed and participated in projects as required § Identified streamlining opportunities and ensured continuous improvement

• Associate Product Manager

  • Jun 2008 - Aug 2009

  § Responsible for my assigned product development including: creating product specifications, product design and appropriate marketing launch strategies § Created and implemented the formulation of sound marketing strategies for asset retention, which included market definition, situation assessment, risk/reward scenarios, strategic evaluation and tactical planning § Accountable for recommending prices/values for products and recommending my product’s price positioning in order to… Show more § Responsible for my assigned product development including: creating product specifications, product design and appropriate marketing launch strategies § Created and implemented the formulation of sound marketing strategies for asset retention, which included market definition, situation assessment, risk/reward scenarios, strategic evaluation and tactical planning § Accountable for recommending prices/values for products and recommending my product’s price positioning in order to optimize sales and profits § Developed sales forecast for my assigned products § Developed mix assumptions and provided recommendations and monitored the sales distribution assumptions for my product's pricing § Expected to field and resolve problems from the field and from internal support departments as they related to my product line § Recommended and implemented sound marketing strategy, product development and overall product/project management for my products to optimize the long term sales and attain the stated profit objectives

• Disability Claims Supervisor

  • Aug 2006 - Jun 2008

  § Successfully led the transfer and integration of three major policyholders to the Vancouver office in 2006 and 2007 § Created and implemented case management process/tools that led to increased efficiency and the office exceeding its targets for 2007 § Led a project to improve overall office results, which exceeded yearly targets and positioned the office to be a leader across the division § Responsible for monitoring the office’s 2007 & 2008 budget to ensure expected targets… Show more § Successfully led the transfer and integration of three major policyholders to the Vancouver office in 2006 and 2007 § Created and implemented case management process/tools that led to increased efficiency and the office exceeding its targets for 2007 § Led a project to improve overall office results, which exceeded yearly targets and positioned the office to be a leader across the division § Responsible for monitoring the office’s 2007 & 2008 budget to ensure expected targets were achieved § Appointed primary contact for one of Manulife’s largest brokerage clients § Rewarded and recognized staff through skill reinforcing and skill building feedback § Provided input to management with respect to organizational structure and staffing requirements

• Disability Claims Adjudicator

  • Jan 2001 - Jul 2006



St. John Ambulance

• Branch Manager

  • Nov 1999 - Dec 2000