Operations Manager

• May 2017 - Present

This role entails the dual responsibility of the operations management of a serviced office and coworking space, as well as the marketing strategy and implementation (through PPC, SEO, Content Marketing, Social and Media Marketing), and the sales and business development efforts to grow the client base and build the business community. Through this experience, I have acquired knowledge on creating a strategy for and implementing multi-funnel marketing efforts, business development efforts, workspace administration, and community management.I am also responsible for the CRM efforts for the business community, handling day-to-day queries and ensuring that all clients are able to operate seamlessly within the workspace.

Operations Manager

• May 2017 - Present

This diverse role entails the project management of several market research projects, often involving tight deadlines and teams of dozens of market researchers. Other project-based advisory services, include feasibility studies, business planning, and consultancy efforts. Through this experience, I have gained project management skills, structured and implemented quality management systems, and built an understanding of key business technologies. This diverse role entails the project management of several market research projects, often involving tight deadlines and teams of dozens of market researchers. Other project-based advisory services, include feasibility studies, business planning, and consultancy efforts. Through this experience, I have gained project management skills, structured and implemented quality management systems, and built an understanding of key business technologies.

Team Supervisor

• Sep 2016 - May 2017

Project Manager

• Jun 2013 - May 2017

Initially charged with managing a single outbound project outsourced from a large telecommunications company, the excelling performance of this group of projects saw an increase in work from this key client and led to the responsibility of managing a small team to handle the operation of ongoing concurrent projects and ad hoc projects as required. This experience also led to taking on the role of supervisor of the entire team.• Grew a single initial project with a key client to a collection of five projects requiring a small team of employees dedicated to the projects.• Provided optimisation reports for the improvement of the projects individually and as a collective, and suggested KPIs and process improvements.• Participated in and ran client meetings to improve relations, optimise workflow, and project management and deliverables.• Managed the rostering of the initial small team and eventually the entire team, ensuring that the projects are staffed 24/7.