Experience

Topaz Detailing

• United Kingdom
• Automotive
• 1 - 100 Employee

• Sales Manager

  • Jul 2023 - Present

  Bristol, England, United Kingdom



Sytner Group

• United Kingdom
• Retail Motor Vehicles
• 700 & Above Employee

• Sales Manager @ Mercedes Benz

  • Jun 2021 - Jul 2023

  Weston-super-Mare, England, United Kingdom To effectively manage sales enquiries and implement the appropriate processes to maximise sales. To organise the sales team and resources to achieve maximum productivity and meet sales and profit targets. To actively coach, manage and support the sales team to develop individual and team competence. To plan, communicate and review departmental objectives on a regular and timely basis. To ensure the presentation and preparation of vehicle stock is to the highest… Show more To effectively manage sales enquiries and implement the appropriate processes to maximise sales. To organise the sales team and resources to achieve maximum productivity and meet sales and profit targets. To actively coach, manage and support the sales team to develop individual and team competence. To plan, communicate and review departmental objectives on a regular and timely basis. To ensure the presentation and preparation of vehicle stock is to the highest standards at all times. To champion the highest standards of customer service. To ensure optimum stock of cars on premises and/or on order. To manage cash flow to budget within the sales department at all times. To ensure all relevant team members achieve FCA accreditation and assessment in relation to selling of general insurance products and services.

• Senior Business Manager @ Mercedes-Benz

  • May 2015 - Jun 2021

  weston super mare Award Winner of the Elite Business Manager of the year for four consecutive quarters Q1, Q2, Q3 and Q4 2019 Award Winner of branch retention 2019 Award winner for Mercedes-Benz Business Manager of the year 2017 and Nominated for Sytner Business Manager of the year 2017 across all Manufactures' Since joining the Weston Super Mare branch in 2015 the focus set by myself was to beat any records set in place by the previous Business Manager, the average for finance income… Show more Award Winner of the Elite Business Manager of the year for four consecutive quarters Q1, Q2, Q3 and Q4 2019 Award Winner of branch retention 2019 Award winner for Mercedes-Benz Business Manager of the year 2017 and Nominated for Sytner Business Manager of the year 2017 across all Manufactures' Since joining the Weston Super Mare branch in 2015 the focus set by myself was to beat any records set in place by the previous Business Manager, the average for finance income within the branch for the previous ten years was an average of £250,000 -£300,000 per year. Within my first full year as Business Manager we secured £678,000, more than double the branch’s previous best. Year two £878,000. Year three £1,000.000 Year four finishing 2019 over £1,200.000 I beleive that Managing, coaching, motivating and developing the Sales Executives to ensure that industry-leading performance standards are evident throughout the department is essential. This will not only ensure strong departmental performance and customer retention but in addition staff retention. To drive and maximise Finance, Insurance and chassis opportunities within this fast paced sector. Highly organised with the ability to prioritise and re-prioritise workloads, FCA compliance with Sytner operating processes as well as industry regulations and legislation. Leading by example, ensuring that this is demonstrated throughout the department at all times. Outstanding work ethic and regularly exceeding our objectives, whilst delivering stand out customer delight in a professional sales environments.

• Sales Executive @ Mercedes-Benz

  • Mar 2012 - May 2015

  Bristol, United Kingdom I believe to succeed you must have an insatiable desire to produce outstanding results, a commitment to excellence and be a team player. Enthusiasm and high standards will dictate that you exceed your customers’ expectations in every element of their buying experience, thus building outstanding customer relationships. I can provide a proven track record of sales achievements, with further evidence of stability and structure.



Bristol & Bath Honda

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Executive

  • Mar 2010 - Feb 2012

  Bristol, United Kingdom Enthusiastic, self-motivated, ambitious and driven. Prospecting and creating opportunities whilst also dealing with incoming enquiries to the dealership. I believe It is important to work within a team as well as being able to concentrate on your own day-to-day activities. I am able to deal with a wide range of customers, and be committed to ongoing customer follow up and relationship building which will lead to outstanding Customer Satisfaction. Enthusiasm is essential for this role as well as… Show more Enthusiastic, self-motivated, ambitious and driven. Prospecting and creating opportunities whilst also dealing with incoming enquiries to the dealership. I believe It is important to work within a team as well as being able to concentrate on your own day-to-day activities. I am able to deal with a wide range of customers, and be committed to ongoing customer follow up and relationship building which will lead to outstanding Customer Satisfaction. Enthusiasm is essential for this role as well as dedication to be successful. Key achievements: Winner of a VIP Honda hospitality day at Rockingham race course to watch the British Touring Car Championships for selling the most Honda CRZ models in the country 100% Mystery shop Show less



Sony

• Entertainment Providers
• 700 & Above Employee

• Store Manager

  • Apr 2007 - Mar 2010

  Bristol, United Kingdom Turnover - 2 million 8 staff members Job description- • Managing a team of 8 members of staff • Working towards targets and KPI's set out by the company • Abiding by company policy and procedures • Training staff on product knowledge • Developing staff to company standards • Merchandising • Recruitment • Staff appraisals and reviews • Cash handling • Stock management, and stock taking • Controlling P & L Key achievements- •… Show more Turnover - 2 million 8 staff members Job description- • Managing a team of 8 members of staff • Working towards targets and KPI's set out by the company • Abiding by company policy and procedures • Training staff on product knowledge • Developing staff to company standards • Merchandising • Recruitment • Staff appraisals and reviews • Cash handling • Stock management, and stock taking • Controlling P & L Key achievements- • The highest grossing member of staff in the Broadmead branch since opening in 2003 • Consistently achieved KPI targets Show less



William Francis

• Store Manager

  • Apr 2004 - Mar 2007

  Bristol, United Kingdom Job description • Sourcing new designer brands from both the UK and abroad • Working towards targets and kpis • Abiding by company policy and procedures • Training staff on product knowledge • Developing staff to company standards • Merchandising • Recruitment • Staff appraisals and reviews • Cash handling Key achievements- • I have received two awards from the yearly Galleries awards (Best independent Retailer 2005, in which we were in the… Show more Job description • Sourcing new designer brands from both the UK and abroad • Working towards targets and kpis • Abiding by company policy and procedures • Training staff on product knowledge • Developing staff to company standards • Merchandising • Recruitment • Staff appraisals and reviews • Cash handling Key achievements- • I have received two awards from the yearly Galleries awards (Best independent Retailer 2005, in which we were in the local paper for and 100% 2005 Mystery shop) • Featured in Drapers Magazine for best up and coming Fashion store of the year 2005 Show less



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Store Manager

  • Dec 2000 - Mar 2004

  Bristol, United Kingdom Job description- • Area trainer for new employees • Achieving Branch KPI's and area targets • Cash handling • Audits • Monthly stock takes • Attending area meeting's • Setting up new stores • Profit and loss Key achievements • My store was 1st out of 263 stores for the company mystery shop with an average of 92.8% • My team and I won a V.I.P. trip to the U.S.A. for four days to watch the Brickyard 400 at the prestigious Indianapolis race track, we… Show more Job description- • Area trainer for new employees • Achieving Branch KPI's and area targets • Cash handling • Audits • Monthly stock takes • Attending area meeting's • Setting up new stores • Profit and loss Key achievements • My store was 1st out of 263 stores for the company mystery shop with an average of 92.8% • My team and I won a V.I.P. trip to the U.S.A. for four days to watch the Brickyard 400 at the prestigious Indianapolis race track, we achieved this by becoming the top sales branch in the company selling the most newly launched Nokia handset. • Promoted from sales advisor to manager within a year of being with the company. Show less