Experience

BERMO INC.

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Director of Account Management

  • May 2023 - Present



Honeywell

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• OEM Strategic Account Manager

  • Mar 2019 - May 2023

  Managed named OEM accounts at the highest level Managed named OEM accounts at the highest level



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Key Account Sales Representative

  • Aug 2015 - Mar 2019

  Personalized sales for individual needs including studio, production, music/mixing, graphic design, and animation hardware. Personalized sales for individual needs including studio, production, music/mixing, graphic design, and animation hardware.



Sprint

• Savage, MN

• Retail Consultant

  • Sep 2014 - Mar 2019

  Retail sales consultant helping customers and businesses find which devices, plans, and pricing will work best for their needs. Retail sales consultant helping customers and businesses find which devices, plans, and pricing will work best for their needs.



Sleep Number Corporation

• United States
• Retail
• 700 & Above Employee

• Staffing and Data Analyst

  • Nov 2013 - Jun 2014

  I am tasked with analyzing sales numbers and previous call history to forecast call volume and staff accordingly for the Sleep Number customer care service center. My duties include - Running, building, and maintaining multiple reports- Analyzing our staffing balance and changing operations, policies, and procedures to maintain our staffing need- Optimizing call wait times, hold times, agent productivity, and more stats- Maintaining daily statistics of call representatives to distribute to floor supervisors- Working with financing to determine the overtime, PTO, part time and full time thresholds, and employee incentives in our budget- Responsible for mass communications to the Customer Service floor regarding staffing, operational, and performance changes Show less

• Social Media Ambassador / Customer Service Representative

  • Apr 2012 - Nov 2013

  Live Chat Customer Service Representative - Providing customer service with online ordering, troubleshooting, warranty replacements, and answering product questions on beds, bedding accessories, and components. Social Media Ambassador - Answering product Q&A on Sleepnumber.com, replying to comments, questions, and complaints through Facebook, Twitter, and other social media outlets. Working closely with Legal and Public Relations department before posting to social sites to result in the best company image. Show less



NCO Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Apple Tech Support

  • 2008 - 2009