Andrew Piasecki

Technical Support Specialist Level II at AIV L.P.
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Contact Information
us****@****om
(386) 825-5501
Location
Houston, Texas, United States, US
Languages
  • English Native or bilingual proficiency
  • Polish Native or bilingual proficiency

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Credentials

  • CompTIA A+
    CompTIA
    May, 2017
    - Nov, 2024

Experience

  • AIV L.P.
    • United States
    • Oil and Gas
    • 1 - 100 Employee
    • Technical Support Specialist Level II
      • Apr 2017 - Present

      • Manage and maintain Cisco CUCM call manager for VoIP, Device pools, Hunt Groups, DIDs, Cisco side car speed dials, licensing, voicemail profiles, extensions, and tie it directly with Cisco Jabber and Akkadian Console. • Maintain File and Print servers, work with GPO policies to assign printers for users, and ensured permissions are secure. • Maintain Microsoft Exchange accounts, Active Directory, and Microsoft Office 365 accounts and suite licensing. • Manage Windows 10 and ESET updates and ensured Kaseya and Fortinet FortiEDR installs are on all machines. • Assist in management of Cisco 2960 switches using puTTy. Show less

  • EDMC
    • United States
    • Education Management
    • 700 & Above Employee
    • Desktop Analyst
      • Sep 2014 - Mar 2017

      • Supported end users on equipment setup using Service-Now ticketing systems • Reimaged 500+ machines using Altiris deployment console and Deploy Studio. • Manage over 14 student workers only a daily basis to make an effective problem solving, print staff, and equipment rental team in both Art institute of Houston campuses. • Manage Mac computer labs with Remote Desktop and Work Group Manager. • Manage windows labs with Server 2008 and Altiris deployment console. • Help setup exchange email on mobile devices and Microsoft Outlook. • Maintained Windows 2008 domain controllers to ensure a constant network connection. • Maintained active directory profiles on both Windows and Mac OS. • Indirectly supported Citrix thin clients via Service-Now ticketing system. • Help setup events for guest speakers and fashion shows • Help setup print servers on both mac and windows • Experience on setting up Verifone credit card readers • Maintained file server storage and made sure drives are in working order Show less

Education

  • University of Houston-Victoria
    Bachelor’s Degree, Computer Science
    2014 - 2024
  • Houston Community College
    Associate’s Degree, associates in arts of Business
    2007 - 2013

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