Photographer

• Aug 2022 - Present

Lead Photographer

• Apr 2012 - Present

Training Manager

• Apr 2022 - Jun 2022

Led training for digital transition in the provincial election system. Maintain good conduct of election business, and ensure confidence in the new digital system. Group and individual training for poll workers. Work to maintain the standards of both Dominion Voting and Elections Ontario. Led training for digital transition in the provincial election system. Maintain good conduct of election business, and ensure confidence in the new digital system. Group and individual training for poll workers. Work to maintain the standards of both Dominion Voting and Elections Ontario.

Expedition Photographer

• Nov 2021 - Mar 2022

Documenting each expedition through photo and video. Pre-cruise interiors of new ship, Ocean Victory. Acted as a member of the expedition team, giving lectures and ensuring the safety of both the guests and wildlife. Documenting each expedition through photo and video. Pre-cruise interiors of new ship, Ocean Victory. Acted as a member of the expedition team, giving lectures and ensuring the safety of both the guests and wildlife.

Sales Manager, Entertainment and SMERF

• Nov 2019 - Mar 2020

• Develops a relationship with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.• Develops relationships within the community to strengthen and expand customer base for group sales opportunities.• Partners with Event Management and Operations in providing a customer experience that exceeds the customer’s expectations.• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their stay.• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the Doubletree by Hilton.• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.

Photo and Video Department Manager

• May 2011 - Nov 2019

• providing leadership and management for a photo and video department of 19 persons of varying international backgrounds• maintaining and monitoring the constant flux of a cruise ship department: photo and video product quality, sales and service, training, personnel deportment and punctuality, staff rotations and compliance with company and environmental regulations • ordering and managing retail and consumable inventory • controlling costs and preventing the expiration of merchandise• using Crunchtime Inventory Manager, Micros POS and Excel database software for a variety of daily tasks• conducting hands-on training in the technical aspects of photography and mini-lab printing• promoting an ethos of careful use, maintenance and storage of equipment• overseeing the setup and execution of ongoing shipboard events• communicating with the regional managers regarding new sales strategies and company initiatives• coordinating with both other departments, both internal and external • initiating new strategies to increase photo and video sales• being supportive of staff needs and offering training and coaching for new hires• providing constructive criticism for performance deficiencies with verbal and written feedback