Andrew Pedersen
Team Coordinator at Three Ships Enterprises- Claim this Profile
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English Native or bilingual proficiency
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Danish Native or bilingual proficiency
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Dutch Full professional proficiency
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Norwegian Limited working proficiency
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Swedish Limited working proficiency
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German Elementary proficiency
Topline Score
Bio
Oskar Linderoth
Andrew and I met as colleagues at Unisys, working for different client accounts. From the beginning I felt respect for Andrew. He's always aiming to give high quality service in a personal manner, and focus on solutions instead of problems. Andrew is also very nice to be around as he is able to see the individual, both when it comes to customers and colleagues.
Boy Jacobs
Andrew is een pro-actieve 'Technical Support Engineer' die zich uitstekend op zijn taken richt, en ook de juiste prioriteiten weet te stellen. Hij is een prettige persoonlijkheid om mee samen te werken en beschikt over een goede zelfreflectie.
Oskar Linderoth
Andrew and I met as colleagues at Unisys, working for different client accounts. From the beginning I felt respect for Andrew. He's always aiming to give high quality service in a personal manner, and focus on solutions instead of problems. Andrew is also very nice to be around as he is able to see the individual, both when it comes to customers and colleagues.
Boy Jacobs
Andrew is een pro-actieve 'Technical Support Engineer' die zich uitstekend op zijn taken richt, en ook de juiste prioriteiten weet te stellen. Hij is een prettige persoonlijkheid om mee samen te werken en beschikt over een goede zelfreflectie.
Oskar Linderoth
Andrew and I met as colleagues at Unisys, working for different client accounts. From the beginning I felt respect for Andrew. He's always aiming to give high quality service in a personal manner, and focus on solutions instead of problems. Andrew is also very nice to be around as he is able to see the individual, both when it comes to customers and colleagues.
Boy Jacobs
Andrew is een pro-actieve 'Technical Support Engineer' die zich uitstekend op zijn taken richt, en ook de juiste prioriteiten weet te stellen. Hij is een prettige persoonlijkheid om mee samen te werken en beschikt over een goede zelfreflectie.
Oskar Linderoth
Andrew and I met as colleagues at Unisys, working for different client accounts. From the beginning I felt respect for Andrew. He's always aiming to give high quality service in a personal manner, and focus on solutions instead of problems. Andrew is also very nice to be around as he is able to see the individual, both when it comes to customers and colleagues.
Boy Jacobs
Andrew is een pro-actieve 'Technical Support Engineer' die zich uitstekend op zijn taken richt, en ook de juiste prioriteiten weet te stellen. Hij is een prettige persoonlijkheid om mee samen te werken en beschikt over een goede zelfreflectie.
Experience
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Three Ships Enterprises
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Netherlands
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E-Learning Providers
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1 - 100 Employee
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Team Coordinator
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Jul 2017 - Present
Daily management of support.
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Technical Support Engineer
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May 2011 - Jul 2017
Function details include, but not limited to: - Supporting and advising "key users" such as system managers.- Bug hunting- Software testing- Back and Front end investigations for all perceivable issues in relation to software developed by Three Ships.- Reverse code engineering (SQL)- HTML design.
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Unisys
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical support
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Apr 2008 - Apr 2011
2nd level support at Unisys service desk.Job responsibilities included:- Mentoring colleagues as needed or requested- Ensuring issues are referred correctly, and in accordance with the SLA.- Coordinating local support where required.- Investigating issues reported by the service desk.- Being a contact point for Line managers, and engineers for escalations and changes.- Analyzing missed opportunities and possibilities for improvement.- I also provided technical support to the companies Unilever, Diversey and Henkel. Show less
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2nd Line Service Desk Agent
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Oct 2008 - Mar 2011
Responsibilities include, but are not limited to:- 2nd level support. Investigating issues reported by the service desk. - Mentoring colleagues as needed.- Assigning local (on site) support where required.
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Unisys Service Desk Agent
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Apr 2008 - Oct 2008
- 1st level Technical support provided in English or Danish.- Creation of technical guides for supporters.
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Moving Talent
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Denmark
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Staffing and Recruiting
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1 - 100 Employee
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Employee
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Apr 2008 - Mar 2011
Outsourced by Execute to Unisys Outsourced by Execute to Unisys
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Education
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2005 - 2008
Engineering College of Aarhus
Electronic engineering -
Aarhus Technical College
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occupation
Community
