Andrew Pavey
Head of Credit Control at ALD Automotive UK- Claim this Profile
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Topline Score
Bio
Peter J McCarthy FCIBS
Andrew is a very experienced and successful leader. He has established a strong track record of engaging teams and delivering great outcomes for customers. I would recommend him to any business.
Greg Heaton
Andrew has been a highly effective member of my team for the past two years. His professionalism, high attention to detail and ability to operate both strategically and operationally has added significantly to our business. He is quick to grasp the complex and help his team understand both the context and the way to implement for efficient delivery. I have observed Andrew coaching his senior team regularly where he has consistently demonstrated his situational leadership approach and ability to find edges to improve his colleague’s performance.
Peter J McCarthy FCIBS
Andrew is a very experienced and successful leader. He has established a strong track record of engaging teams and delivering great outcomes for customers. I would recommend him to any business.
Greg Heaton
Andrew has been a highly effective member of my team for the past two years. His professionalism, high attention to detail and ability to operate both strategically and operationally has added significantly to our business. He is quick to grasp the complex and help his team understand both the context and the way to implement for efficient delivery. I have observed Andrew coaching his senior team regularly where he has consistently demonstrated his situational leadership approach and ability to find edges to improve his colleague’s performance.
Peter J McCarthy FCIBS
Andrew is a very experienced and successful leader. He has established a strong track record of engaging teams and delivering great outcomes for customers. I would recommend him to any business.
Greg Heaton
Andrew has been a highly effective member of my team for the past two years. His professionalism, high attention to detail and ability to operate both strategically and operationally has added significantly to our business. He is quick to grasp the complex and help his team understand both the context and the way to implement for efficient delivery. I have observed Andrew coaching his senior team regularly where he has consistently demonstrated his situational leadership approach and ability to find edges to improve his colleague’s performance.
Peter J McCarthy FCIBS
Andrew is a very experienced and successful leader. He has established a strong track record of engaging teams and delivering great outcomes for customers. I would recommend him to any business.
Greg Heaton
Andrew has been a highly effective member of my team for the past two years. His professionalism, high attention to detail and ability to operate both strategically and operationally has added significantly to our business. He is quick to grasp the complex and help his team understand both the context and the way to implement for efficient delivery. I have observed Andrew coaching his senior team regularly where he has consistently demonstrated his situational leadership approach and ability to find edges to improve his colleague’s performance.
Credentials
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Associate Chartered Institute of Bankers
Institute of Financial Services
Experience
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ALD Automotive UK
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United Kingdom
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Financial Services
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100 - 200 Employee
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Head of Credit Control
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Jan 2021 - Present
Providing direction to create customer centric strategies to support customers in financial difficulty and ensuring fair outcomes. Leading teams focused on managing Credit Risk to deliver the highest quality customer service
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Operations Manager (Credit)
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Sep 2020 - Jan 2021
Leading teams focused on managing Credit Risk to deliver the highest quality customer service
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Lloyds Banking Group
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United Kingdom
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Financial Services
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700 & Above Employee
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Senior Manager, Collections and Recoveries
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Mar 2019 - Sep 2019
Supporting customers in financial difficulty, ensuring fair customer treatment. Bringing simplicity to the operational model to develop a fully effective function Supporting customers in financial difficulty, ensuring fair customer treatment. Bringing simplicity to the operational model to develop a fully effective function
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Halifax
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Banking
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700 & Above Employee
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Local Director
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May 2016 - Sep 2019
Leading a large team of branch based colleagues (150+) covering Bristol, Somerset and surrounding areas "Promoting Extra" for our customers, being there for customers when they need us, meeting customer needs helping them feel better off. Key achievements: - Commercially focussed, customer centric strategy delivering exceptional business results including “Being the Best Mortgage Provider in Every Town” - Engaging & Inspiring colleagues through periods of significant change - Community: Developing a Financial Literacy programme for schools - Exemplar Risk Management: Conduct & Operational Risk balancing risk & reward - Customer Pathways ensuring we are there when our customers needed us - Performance managing the commerciality and profitability of the area Show less
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Lloyds Banking Group
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United Kingdom
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Financial Services
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700 & Above Employee
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Head of Corporate & Real Estate Recoveries
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Nov 2009 - May 2016
Leading a team of 60 colleagues managing customers in financial difficulty with the aim of optimising recovery of impaired assets, ensuring fair customer treatment throughout. Created a commercially focussed performance culture to a business unit significantly impacted by the economic recession. Transforming and bringing together diverse business units across LBG heritages to implement a single operating model, de-risking the business and enabling operational efficiency
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Senior Manager SME Commercial Banking
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Jun 2004 - Nov 2009
Leading SME Banking Relationship Management teams covering Bristol, Bath and Wiltshire. Making Lloyds the go to Bank for businesses, professionals providing high quality lending and excellent customer service. Transforming fortunes of an underperforming team to deliver excellent sales results, income and franchise growth whilst repairing credit quality and procedural compliance.
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Community
