Experience

ITEC North East Limited

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Programme Delivery Tutor

  • May 2017 - Present



Genesis Training Group

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Lead Tutor/ Assessor/ IQA

  • Dec 2014 - May 2017

  At Kickstart2Employment, I was responsible for ensuring that the highest levels of quality are both achieved and maintained. This is done by leading regular standardisation meetings with assessors, ensuring verification processes set by the lead IQA are implemented effectively and also the thorough sampling of work, both interim and summatively. I also tutor a number of different bespoke training programmes that K2E deliver nationwide, including Sector Based Work Academies (tailored to retail, warehousing, customer service) and Activity Leadership. I make a conscious effort to ensure that all of my tutoring techniques are parallel to OFSTED requirements and that each student has a positive learning experience. Helping to raise learners confidence, motivation and levels of engagement are particular focal points when tutoring employability programmes.



Aspire Education Academy

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Lead Tutor/Assessor

  • Oct 2013 - Sep 2014

  I was responsible for delivering an NVQ Activity Leadership (L2) course with integrated Work-skills (L1). One of the main aspects of this role was to motivate, encourage and engage learners with particularly low levels of confidence and those furthest from the workplace. I also assessed the learners portfolios that were completed on the course, using a variety of different assessment techniques to cater to learners individual needs, allowing them to create their best work. I was responsible for delivering an NVQ Activity Leadership (L2) course with integrated Work-skills (L1). One of the main aspects of this role was to motivate, encourage and engage learners with particularly low levels of confidence and those furthest from the workplace. I also assessed the learners portfolios that were completed on the course, using a variety of different assessment techniques to cater to learners individual needs, allowing them to create their best work.



Wyevale Garden Centres

• United Kingdom
• Retail
• 200 - 300 Employee

• Sales Assistant

  • Jun 2008 - Apr 2013

  - Ensuring excellent levels of Customer Service.- Answering customer queries.- Handling customer complaints.- Stock labelling and general tidying. - Ensuring excellent levels of Customer Service.- Answering customer queries.- Handling customer complaints.- Stock labelling and general tidying.