Andrew Palmer

General Manager/Training Manager at GLOSSLAB
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Experience

    • Australia
    • Motor Vehicle Manufacturing
    • General Manager/Training Manager
      • Apr 2022 - Present

    • Asst Manager
      • Aug 2021 - Present

    • United States
    • Retail
    • 700 & Above Employee
    • East Coast Product Testing Coordinator
      • Mar 2016 - Aug 2022

      Coordinated the testing and evaluation of new and updated products and tools to ensure that they meet standards and performance expectations. Consistently delivered products from inception to market ahead of target deadlines.Worked directly with the R&D Consultant to continually monitor and aggregate data from testing results.

    • Events Coordinator
      • Jan 2016 - Aug 2022

      East Coast brand representativeDay to day coordination and logistical planning for group functions, private parties, and promotional events with major brands.

    • New Shop Opening Educator, East Coast
      • Oct 2014 - Aug 2022

      Responsible for the hiring and training of 100+ stylists beginning October 2014 to staff new stores in the New York marketCreating training programs based on individual stylists technical skill level and delivering in depth retail knowledge in a fast paced learning environmentKey role in coordinating the opening and operation of Drybar’s East Coast Training CenterActive in product testing, providing thorough evaluations and feedback on new products and assisting in verbiage for new product launchesDirect store liaison with Product Development team Show less

    • Shop Educator
      • 2012 - Aug 2022

      Managed staffing and development of 150+ stylists and responsible for hair quality Oversaw product education and drove retail sales through constant and consistent coachingResponsible for managing labor costs and work flow as a member of the Leadership TeamImplemented retail sales goals and strategies

    • District Educator - NYC
      • Jan 2018 - Mar 2021

      Oversees the onboarding of all new stylists for the NYC marketDeveloped a comprehensive training system that encompasses technical training and product knowledge with an emphasis on customer experience. Ensures any new product or technical information is disseminated accurately and in a timely manner to existing Drybar team members

    • Real Estate
    • 1 - 100 Employee
    • Freelance Stylist
      • 2007 - Aug 2022

      Working with clients one on one in a private setting as a concierge stylist Able to work on multiple projects at once while maintaining a high level of service and attention to detail Maintained inventory and managed financial accounting Working with clients one on one in a private setting as a concierge stylist Able to work on multiple projects at once while maintaining a high level of service and attention to detail Maintained inventory and managed financial accounting

    • United States
    • Individual and Family Services
    • Stylist
      • Mar 2008 - Jun 2011

      Assisted in implementing retail line systems and goals Developed staff policy and procedure Responsible for development of junior stylists Assisted in implementing retail line systems and goals Developed staff policy and procedure Responsible for development of junior stylists

    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Stylist
      • 2005 - 2008

      Built and maintained a loyal clientele by providing outstanding service Assisted in choosing and marketing of retail product line Responsible for opening duties as well as inventory flow and mentored junior stylists Built and maintained a loyal clientele by providing outstanding service Assisted in choosing and marketing of retail product line Responsible for opening duties as well as inventory flow and mentored junior stylists

    • United States
    • Personal Care Product Manufacturing
    • 1 - 100 Employee
    • Owner/Stylist
      • Jan 1999 - Apr 2005

      Worked with clients on a daily basis performing all aspects of hair care Oversaw daily operations of the salon including inventory and accounting Implemented retail sales goals and strategies Conducted monthly training meeting for salon employees Created an atmosphere of legendary service to ensure client loyalty Worked with clients on a daily basis performing all aspects of hair care Oversaw daily operations of the salon including inventory and accounting Implemented retail sales goals and strategies Conducted monthly training meeting for salon employees Created an atmosphere of legendary service to ensure client loyalty

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