Experience

Gretna High School
• Paraeducator


Universal Services of America

• United States
• Security and Investigations
• 700 & Above Employee

• Security Officer

  • Mar 2016 - May 2016

  Secured common areas for the CenturyLink Center in Omaha, NE. Helped guide performers, road crew and others involved with performances to the appropriate areas. Performed mandatory security checks throughout building multiple times throughout shift. Secured common areas for the CenturyLink Center in Omaha, NE. Helped guide performers, road crew and others involved with performances to the appropriate areas. Performed mandatory security checks throughout building multiple times throughout shift.



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Associate

  • Mar 2015 - Feb 2016

  • Converted inbound calls from guests into reservations • Provided exceptional customer service • Asked questions to determine guests’ needs during hotel stay • Used excellent communication and listening skills while making reservations • Converted inbound calls from guests into reservations • Provided exceptional customer service • Asked questions to determine guests’ needs during hotel stay • Used excellent communication and listening skills while making reservations



AmericInn Lodge & Suites

• Hospitality
• 100 - 200 Employee

• Front Desk Manager

  • May 2013 - Feb 2015

  • Welcomed each hotel guest to the property • Maintained the highest level of safety and comfort for each guest of a 54 room property • Organized guest registry on a nightly basis, including credit card and cash payments • Resolved guest complaints & concerns as soon as possible to ensure guest satisfaction and making management aware of each situation • Welcomed each hotel guest to the property • Maintained the highest level of safety and comfort for each guest of a 54 room property • Organized guest registry on a nightly basis, including credit card and cash payments • Resolved guest complaints & concerns as soon as possible to ensure guest satisfaction and making management aware of each situation