Experience

Christian Unified Schools

• 1 - 100 Employee

• Long Term Substitute Teacher

  • Sep 2023 - Present



Ignite Holdings LLC

• United States

• Owner

  • Aug 2022 - Present



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• Operations Manager

  • Jun 2022 - Sep 2023



The VA Group

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Sales Professional

  • Aug 2021 - Jun 2022

  www.thevagroup.com www.thevagroup.com



Attic Construction

• United States
• Construction
• 1 - 100 Employee

• Sales Specialist

  • Feb 2019 - Oct 2020

  Met with clients in their homes to present solutions for a wide variety of problems specific to attics and crawl spaces. I gave detailed inspections with photos, recommendations tailored to each client, and helped guide them through the best options that met their needs. The best part of the job was helping people become energy efficient and rodent free in areas they never see, which is no easy task. Owens Corning and I have trained side by side for best practices related to insulating a home. I am currently the record holder for most gross sales in a month at $120,000 and also have the highest gross sale at $45,000 for a commercial project. Show less



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Store Team Lead

  • 2018 - 2019

  Responsible for helping sales performance and order entry under very minimal guidance from a supervisor. Made sure money received in store was properly accounted for by counting and documenting each sales representatives drawer. Helped de-escalate upset customers. Attended sales meetings with the team and helped keep the proper resources in front of them as new developments in the company were happening.My responsibility included making sure the entire store was presentable and was fully stocked. Making observations on how employees were performing was also a task required. Selling was also something that was necessary to lead by example. Show less

• Customer Service Team Lead

  • 2015 - 2018

  Responsible for overseeing a team of over 10 customer service representatives under the guidance of a supervisor. Spent time in a chat room helping representatives with questions they could not answer or to help look for resources quickly to expedite the information to the customer. Responded to emails from leadership and led team meetings. Helped agents with escalated calls by having them transfer the customer to a private extension.As the company was transitioning the billing system to combine three companies after a merger I was asked to help field test the operation. My task was to ensure the new automated order entry was working properly as well as manual entry in a testing environment. This role led to a more smooth transition and then was asked to create a user manual for the new billing system to act as a training manual. I worked closely with executives and program developers when they visited to help ensure the task was done properly and up to speed. Show less



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Customer Service And Sales Representative

  • 2014 - 2015

  Responsible for helping customers with a variety of concerns regarding billing, troubleshooting, and service information. As the opportunities arose tried to sell clients services they were not subscribed to yet by learning their needs. Multitasking was necessary to really help each client the best possible way. Helped train new representatives on the call center floor. Achieved top sales in the whole call center. Top customer service agent by the metrics measured. Multiple months with 100% satisfied customers from random customer surveys. Show less



Nu Image Marketing

• Advertising Services
• 1 - 100 Employee

• Elite Leader

  • 2011 - 2014

  Met with prospective clients at their homes to discuss their television, internet, and phone needs as a partner with AT&T. I helped field train new representatives and was instrumental in helping representatives on product knowledge to aid their sales. Would answer customer questions before and after the sale face to face and over the phone. Achieved “Elite Leader” which was a title earned for sales consistency. Opened a new branch office in the Bay Area. Received multiple sales awards from Starz, Showtime, and HBO as well as from AT&T for sales performance. Show less



Vector Marketing

• United States
• Manufacturing
• 700 & Above Employee

• Field Sales Manager

  • 2006 - 2010

  Met with clients face to face in their homes after self generating leads and setting up appointments with them. I also was able to get referrals from every client even if they didn’t buy. Performed service calls for past clients to ensure product satisfaction and also helped explain new products or programs. My success as a sales representative led to a management position. I helped train new sales representatives in the field. As a manager, I interviewed, trained, and hired my own sales team in an office setting. My responsibilities included advertising, holding sales meetings, keeping representatives up to date with supplies, being available to help close sales, and taking care of payroll to name a few. My accomplishments include top 10 in sales in the Midwest Region (Dayton, OH) as a sales representative, top 5 in sales as an assistant manager in the Western Region (San Diego, CA), and top 2 in sales as a branch manager in the Midwest Region (Springfield, OH) Show less



CarMax

• United States
• Retail
• 700 & Above Employee

• Sales Consultant

  • 2008 - 2009

  Worked part time as a sales consultant helping prospective clients buy or sell a car. Took each person through the CarMax process to help them feel comfortable with the no haggle way and explained why the company operated differently than all the rest. Each customer selling their car would be able to get a cash offer with no strings attached based on market values. Those buying or trading in were given a test drive, walked through an easy credit application, and then given paperwork to sign to take ownership of the car. I was awarded top part time sales consultant in sales and top buyer, which was the most cars bought from customers. Show less