Experience

MHD-ROCKLAND

• Canada
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Information Technology Support Specialist

  • Jan 2021 - Present



Kaycan

• Canada
• Wholesale Building Materials
• 200 - 300 Employee

• Desktop Support Technician

  • Apr 2016 - Jan 2021

  o Provide Desktop Support to members onsite as well as providing remote assistance to members at other locations across Canada & US o Diagnose and resolve hardware and software issues o Image Laptops and Desktops using Norton Ghost o Troubleshoot and repair HP & fujitsu printers o Create and Manage users in Active Directory and Microsoft Exchange o Setup and configure Mobile Devices (blackberry and iphone) o Manage Avaya phone system o Provide Desktop Support to members onsite as well as providing remote assistance to members at other locations across Canada & US o Diagnose and resolve hardware and software issues o Image Laptops and Desktops using Norton Ghost o Troubleshoot and repair HP & fujitsu printers o Create and Manage users in Active Directory and Microsoft Exchange o Setup and configure Mobile Devices (blackberry and iphone) o Manage Avaya phone system



CGI

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Technician

  • Feb 2014 - Apr 2016

  o Provide Desktop support to Members at Blair as well as teleworkerso Diagnose and resolve hardware and software issueso Provide support to external clients (ETS, AECL)o Manage & assign Assets in ITSM, ITSP, CMDB\o Image laptops using SCCM softwareo Respond and resolve to incidents and requests sent by users.o Fix and setup Video conference equipment.o Create IT documentation and publish on Sharepoint/Wiki

• Consultant

  • Jan 2010 - Feb 2014

  • Consultant Level 1 Support o Provide technical support to clients via phone, email or remote connectiono Diagnose and resolve hardware and software issueso Respond to clients within the timeframe indicated in SLAo Fix issues relating to MS office suite, Active Directory, websites and Windows OS (vista, 7, XP).



Best Buy

• Retail
• 700 & Above Employee

• Geek Squad

  • Aug 2009 - Jan 2010

  • Geek Squad in-store PC Technician o Provide on the spot technical support for clients o Diagnose and resolve hardware and software issues o Set-up and configure customers newly purchased computers • Geek Squad in-store PC Technician o Provide on the spot technical support for clients o Diagnose and resolve hardware and software issues o Set-up and configure customers newly purchased computers



Zellers

• Retail
• 500 - 600 Employee

• Customer Service Specialist

  • Jun 2001 - Oct 2008

  • Senior Customer Service Specialist - Electronics Department o Provide accurate and insightful information to customers to aid them with their electronic purchase decisions. o Interface with Manufacturer representatives and implement retail plans (planograms) o Operation and maintenance of the photo lab • Senior Customer Service Specialist - Electronics Department o Provide accurate and insightful information to customers to aid them with their electronic purchase decisions. o Interface with Manufacturer representatives and implement retail plans (planograms) o Operation and maintenance of the photo lab