Andrew Ng

Technical Support Executive at Arachem (M) Sdn Bhd
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Contact Information
us****@****om
(386) 825-5501
Location
Petaling Jaya, Selangor, Malaysia, MY
Languages
  • English Professional working proficiency
  • Malay Professional working proficiency
  • Chinese Limited working proficiency

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Experience

    • Malaysia
    • Industrial Machinery Manufacturing
    • 1 - 100 Employee
    • Technical Support Executive
      • Mar 2022 - Present

      •Trainer/Educator Instruct and educate fellow lab technician, QA/QC Managers in food and beverage companies such as Nestlé Malaysia, Fraser & Neave (F&N) Beverage, Kellogg’s Malaysia on microbiology, allergen, mycotoxin, and food constituent testing Communicate effectively to colleagues, sales team, as well as customers to convey key information •Products/Test kits/Machines knowledge ELISA: RIDA®CUBE SCAN, RIDA®ABSORBANCE 96 PCR: TANBead’s Maelstrom, MyGo PRO, GDS Rotor-Gene Q Thermocycler Microbe: Simplate®, MC media pad, Compact dry, Conventional agar method, Lateral flow detection kits, Biochemical ID Kits Hygiene Monitoring: ATP testing, Protein residue indicating swabs, Rapid microbial swabs, Environmental sampling tools •Troubleshooting/Customer enquiries Provide solution and advice to customer on technical based error or enquiries Compile data and bring about conclusion of troubleshooting in reports •Internal studies Analyze and compare competitor products for sales pitch argument Refurbish sales team with the latest advances in product usage •Miscellaneous Ensure laboratory is in tip-top condition Consistently keep demo stocks updated Show less

    • Malaysia
    • Hospitals and Health Care
    • 300 - 400 Employee
    • Assistant Manager
      • Aug 2021 - Feb 2022

      • Tigermed ResearchQuality control of temperature on SARS-COVID 19 nasal swab samples and molecular lab freezer• Staff EmploymentSit in for job applicant/intern interviews, distribute/allocate staff to respective departments, orientation briefing for new staff• Roster SchedulingEnsure sample registration shifts are covered by staff• LogisticsQuality control of temperature on blood samples, sample parcel tracking system, notify staffs for sample arrivals/delays Show less

    • Operations Manager
      • Feb 2021 - Feb 2022

      • Lab Operation Oversee the entire laboratory operation workflow which includes pre-analytical, analytical, and post-analytical to ensure results can be delivered accuratelySupervise and ensure turnaround time (TAT) of all tests including routine, urgent and STAT tests are achieved• Abbott ArchitectResults validation, troubleshoot abnormal/critical results to be rerun or correct apparatus flaws, identify/trace incomplete test results

    • Medical Laboratory Technologist
      • Nov 2020 - Feb 2022

      • College of American Pathologist (CAP)Successfully delivered tests results and were accredited from the board of CAP• Enzyme-Linked Immunosorbent Assay (ELISA)Mastered the concept of ELISA and consistently produced reliable results, troubleshoot any possibilities of false results• Addcare Elisa MachineCleaned and maintained the machine to reduce apparatus error, troubleshoot/correct any apparatus flaws• ABO Blood GroupingReverse/Forward grouping, identify rare blood disorder, weak Du test• Agglutination TestsRapid Plasma Reagin (RPR) test, Antistreptolysin O Titer Test (ASOT), Widal Weil Felix (WWF) test, Mononucleosis (Mono) Spot Test, Treponema pallidum Haemagglutination (TPHA)• Glucose-6-Phosphate Dehydrogenase Deficiency (G6PDD) Screening, Dengue IgM, IgG and NS1 antibodies screening• Performed validation and correlations of results on different brands of testing kits to ensure the reliability and accuracy of testing kits• Performed daily quality controls check for various tests, results validation, and data entry Show less

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Student Staff
      • Aug 2018 - Aug 2019

      General Merchandise, Cashier, Textbooks General Merchandise, Cashier, Textbooks

    • Social Chairman
      • Aug 2018 - Aug 2019

      • Direct events and propose new plans to tackle funding issues for the committee board. • Establish communication with incoming transfer and exchange students throughout their period of studies here to facilitate smooth transition into UIUC. • Provide guidance to the committee board on various task during operations. • Direct events and propose new plans to tackle funding issues for the committee board. • Establish communication with incoming transfer and exchange students throughout their period of studies here to facilitate smooth transition into UIUC. • Provide guidance to the committee board on various task during operations.

Education

  • University of Illinois at Urbana-Champaign
    Bachelor's degree, Cell/Cellular and Molecular Biology, Chemistry
    2017 - 2020
  • Taylor's University
    Bachelor's degree, Applied Science
    2016 - 2017

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